Are you looking for a solution for customer authentication and verification? Secure access over the phone to information is a essential for your customers? Have you heard of “voice biometrics” but are not sure if it is will really meet your needs?
View this best practices webinar to understand, how voice biometrics solutions can improve customer experience, enhance security and deliver cost savings to your business.
In this webinar, Voxeo and partner Leading Software presented effective voice biometrics solutions for all industries.
More companies are taking customer service to the cloud – from inbound and outbound IVR to two-way text to mobile web interactions. Is hosting your speech self-service solutions the right choise for your business? How will the solution scale to support additional communication channels? What are the important capabilities to look for in a vendor?
In this webinar, Chrysalis and Voxeo presented an informative webinar featuring Daniel Hong, Ovum Lead Analyst. Daniel presented the findings from their report, “Selecting a Provider of Cloud-based Speech Self-Service Solutions in North America.”
View the recording of this webinar to learn more about the report and much more.
(NOTE: There is about 1 minute of silence at the beginning of the recording before the session starts.)
Join our upcoming Best Practices webinar with the topic “VoiceObjects Business User Interfaces – A Survey Management Framework”
In this best practices webinar, Voxeo and partner Excelsis Business Technology AG will present a great example of an application framework built on top of the VoiceObjects application lifecycle suite: A Survey Management solution that enables business users to configut´re IVR and text-based survey. This multi-tenant and multi-lingual solution provides survey, reporting, and can be integrated with dialer applications for outbound solutions.
The presentation will start with the core architecture and design of the solution and take it all way to discussing the ergonomics of the web based business user interface.
Join us for this best practices webinar on June 30, 2011
8:00 AM US Pacific, 11:00 AM US eastern, 5:00 PM Central European
Do customers want to tweet or text you? Or call you on the phone? In 2011, what communication channels do customers most want to use with businesses? Voice? Text messaging? Web? Social networks? With the wide range of options and changing consumer preferences, what are the industry best practices in how to communicate with customers across multiple channels?
Art Schoeller, Principal Analyst at Forrester Research, Inc. and Dan York, Director of Conversations at Voxeo answered these questions during this best practices webinar.
TUESDAY, APRIL 19, 2011
11am US Eastern, 8am US Pacific, 5pm Central European
During this webinar we presented:
what communication channels customers are choosing for interacting with businesses
best practices you can implement for each channel
where customer interaction is heading, with particular focus on social and mobile channels
how you can create applications that interact with customers across multiple channels
best practices in cross-channel analytics and integration into business intelligence systems
Learn about how you can get started today with applications that interact with customers in the communication channel of their choice.
On February 15, 2011, we had our first Best Practices Webinar 2011 with the topic Cloud, On-Premises and Hybrid.
With all the buzz about the “cloud”, when does it make sense to use a cloud communications service for an application versus deploying the app on your premises? Why all the hype? Is it more than hype? What are the real benefits companies are seeing?
Dan York answered questions like
What are the advantages of deploying voice and SMS applications into the cloud?
What are the disadvantages?
What are the security issues you need to be aware of?
When is it more appropriate to deploy applications on your premises?
What kind of hybrid architectures are now available and what are their pros and cons?
In this Best Practices webinar, you will learn about different deployment models used throughout the industry and identify which of those models may be most appropriate for your application. You’ll learn about where the ROI can be at different stages of development and how you can migrate between options. Finally, you’ll learn about new models that combine the advantages of both cloud and on-premise deployments to address issues around scaling, disaster recovery and business continuity.
With literally hundreds of thousands of applications deployed across our platforms, we have learned a good bit about what works best. To share more of that knowledge, we are launching a series of “Best Practices” webinars that will look at the business side of applications. What options are available to you? What are the advantages of each? Disadvantages? What kind of ROI can you expect? What questions should you ask when evaluating options?
We will start tomorrow, Tuesday, February 15th, with a session “Best Practices in Deploying Communication Applications: Cloud vs On-Premises vs Hybrid“. You will learn how to evaluate deployment options and the advantages and disadvantages of both “cloud” and on-premises offerings. You will also learn about new hybrid possibilities that combine the best of both worlds.
In the months ahead we will offer sessions on topics such as:
Multichannel Communications
IP Communications and Linking To Next-Generation Contact Centers
Analytics and Business Intelligence
Migrating Legacy Applications to VoiceXML
Business Continuity and Disaster Recovery
Like our Developer Jam Sessions, these webinars are free to attend and will be archived for later viewing. We’ll have plenty of time to answer your questions, so please plan to join us. If there are other topics you’d like to see us cover, please let us know.
Want to learn how Voxeo can help unlock your communications and deliver
a better customer experience?
Please contact us!
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