Do customers want to tweet or text you? Or call you on the phone? In 2011, what communication channels do customers most want to use with businesses? Voice? Text messaging? Web? Social networks? With the wide range of options and changing consumer preferences, what are the industry best practices in how to communicate with customers across multiple channels?
Art Schoeller, Principal Analyst at Forrester Research, Inc. and Dan York, Director of Conversations at Voxeo answered these questions during this best practices webinar.
TUESDAY, APRIL 19, 2011
11am US Eastern, 8am US Pacific, 5pm Central European
During this webinar we presented:
- what communication channels customers are choosing for interacting with businesses
- best practices you can implement for each channel
- where customer interaction is heading, with particular focus on social and mobile channels
- how you can create applications that interact with customers across multiple channels
- best practices in cross-channel analytics and integration into business intelligence systems
Learn about how you can get started today with applications that interact with customers in the communication channel of their choice.
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Tags: IVR, Multi-channel, SMS, Social, Twitter, Voice, Web
Want to learn how Voxeo can help unlock your communications and deliver a better customer experience? Please contact us!
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