What is the “rich communication experience” that we are trying to build? Why can’t that experience work over today’s Public Switched Telephone Network (PSTN)? What do we need to make this experience happen?

In this 10-minute presentation at the Emerging Communication Conference (eComm), I sought to answer the question of why we want to move beyond the PSTN – outlining the kind of experience we are seeking, the pieces of the communications puzzle that are currently available, the issues we need to address and the roadblocks that are in place. I end asking people to think about what is the experience we want to build – and to bring more people into that conversation to make it happen.

This talk began forming last summer when eComm organizer Lee Dryburgh made a comment on the internal eComm Program Advisory Board mailing list about how he was tired of people always taking shots at how poor the PSTN was without offering a few of what we were aiming to achieve. At about the same time, fellow blogger Aswath Rao asked why “VoIPers wanted to kill off the PSTN.” I decided to put together an answer – and the result was this presentation.

A text version of the talk will be available on my DisruptiveTelephony.com blog in the next few days and the slides are available on SlideShare and also embedded below.

And yes, all 54 slides were delivered in 10 minutes. (It’s a certain style of presenting.)

Comments and feedback on this presentation are definitely appreciated.

You can download or play the podcast here (in Quicktime):

Alternatively, you can watch on YouTube at:

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The slides to go along with this talk are available here, although to be honest they really need to be synced to the audio to be understood (which I’ll do at some point):

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This Voxeo podcast can be found on the web at http://blogs.voxeo.com/ett. If you have comments or feedback about this show, you can either leave comments here on the show blog site or email Dan York.

Technorati Tags: dan york, danyork, emerging communications, emerging tech talk, emerging technology, emergingtechtalk, ett, ecomm, telephony, communication

Related posts:

1. Emerging Tech Talk #21 – Jon Arnold on his views on ITEXPO and eComm
2. Emerging Tech Talk #22 – Andy Abramson and Thomas Howe on ITEXPO and eComm

Tags: communication, eComm, internet, PSTN, Trends

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