If you start interacting with customers via Twitter – and are successful – how do you scale your efforts to meet demand? What if you could develop automated agents that can help human agents in responding to Twitter inquiries? In this episode of Emerging Tech Talk, host Dan York is down at the Enterprise 2.0 conference in Boston and talks about how you can now build apps on the IMified platform that can interact with people on Twitter in precisely these type of scenarios. (Read more in this Voxeo Talks blog post.)

You can download or play the podcast here (in Quicktime):

 

 Emerging Tech Talk #033 - Build apps that use Twitter for customer interaction with IMified [9:21m]: Play Now | Play in Popup | Download

Alternatively, you can watch on YouTube at:

If you enjoyed this show, please consider one (or more) of these options:

• subscribing via iTunes
• subscribing to our YouTube account (if you are a YouTube user)
• subscribing to our RSS feed
• following us on Twitter

• following us on FriendFeed

Thank you.

This Voxeo podcast can be found on the web at http://blogs.voxeo.com/ett. If you have comments or feedback about this show, you can either leave comments here on the show blog site or email Dan York.

Technorati Tags: dan york, danyork, emerging communications, emerging tech talk, emerging technology, emergingtechtalk, ett, voxeo, imified, im, self-service, bots, automation, messaging, twitter, customer service

Related posts:

1. Emerging Tech Talk #32 – Voxeo Acquires IMified
2. Emerging Tech Talk #017 – Martin Murray on Using Twitter, YouTube and other Social Media During A Natural Disaster

Tags: IMified, Twitter, Unified Self-Service

If you found this post interesting or helpful, please consider either subscribing via RSS, becoming a fan on Facebook, or following us on Twitter.

You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.