What if small businesses could have an easy way to have the same power to engage with customers that large call centers have? How can customers calling into a company avoid “voice mail jail” and get to the right people? Host Dan York interviews Ringio CEO Sam Aparicio about Ringio’s new service launched on April 19, 2010, at the eComm Conference in San Francisco. Sam talks about the problem Ringio is trying to solve, demos the software, shows the mobile version on an Android phone, explains why Ringio uses Voxeo’s platform and then invites people to try out the service at www.ringio.com/

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This Voxeo podcast can be found on the web at http://blogs.voxeo.com/ett. If you have comments or feedback about this show, you can either leave comments here on the show blog site or email Dan York.

What is the “rich communication experience” that we are trying to build? Why can’t that experience work over today’s Public Switched Telephone Network (PSTN)? What do we need to make this experience happen?

In this 10-minute presentation at the Emerging Communication Conference (eComm), I sought to answer the question of why we want to move beyond the PSTN – outlining the kind of experience we are seeking, the pieces of the communications puzzle that are currently available, the issues we need to address and the roadblocks that are in place. I end asking people to think about what is the experience we want to build – and to bring more people into that conversation to make it happen.

This talk began forming last summer when eComm organizer Lee Dryburgh made a comment on the internal eComm Program Advisory Board mailing list about how he was tired of people always taking shots at how poor the PSTN was without offering a few of what we were aiming to achieve. At about the same time, fellow blogger Aswath Rao asked why “VoIPers wanted to kill off the PSTN.” I decided to put together an answer – and the result was this presentation.

A text version of the talk will be available on my DisruptiveTelephony.com blog in the next few days and the slides are available on SlideShare and also embedded below.

And yes, all 54 slides were delivered in 10 minutes. (It’s a certain style of presenting.)

Comments and feedback on this presentation are definitely appreciated.

You can download or play the podcast here (in Quicktime):

Emerging Tech Talk #027 - The Park Bench Manifesto - Why We Want To Kill Off The PSTN [ 10:23 ] Play Now | Play in Popup | Download

Alternatively, you can watch on YouTube at:

The slides to go along with this talk are available here, although to be honest they really need to be synced to the audio to be understood (which I’ll do at some point):

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This Voxeo podcast can be found on the web at http://blogs.voxeo.com/ett. If you have comments or feedback about this show, you can either leave comments here on the show blog site or email Dan York.

Technorati Tags: dan york, danyork, emerging communications, emerging tech talk, emerging technology, emergingtechtalk, ett, ecomm, telephony, communication

At ITEXPO East 2009 in Miami, FL, host Dan York spoke with Andy Abramson of VoIP Watch and consultant Thomas Howe about what they found interesting at ITEXPO and what they were looking forward to seeing at the Emerging Communications (eComm) event coming up in March – http://www.ecommconf.com/ And yes, Andy critiqued Dan’s wardrobe.

Andy Abramson’s VoIP Watch blog can be found at http://andyabramson.blogs.com/
Thomas Howe can be found online at http://www.thethomashowecompany.com/

You can download or play the podcast here:

Emerging Tech Talk #022 - Andy Abramson and Thomas Howe on ITEXPO and eComm [ 4:01 ] Play Now | Play in Popup | Download

Or you can watch on YouTube at:

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This Voxeo podcast can be found on the web at http://blogs.voxeo.com/ett. If you have comments or feedback about this show, you can either leave comments here on the show blog site or email Dan York.

Technorati Tags: dan york, danyork, emerging communications, emerging tech talk, emerging technology, emergingtechtalk, ett, voxeo, andy abramson, thomas howe, itexpo, ecomm, voice

At ITEXPO East 2009 in Miami, FL, host Dan York caught up with industry analyst Jon Arnold to get his perspective on what he saw at the ITEXPO show and what he is looking forward to seeing at the Emerging Communications (eComm) show coming up in March – http://www.ecommconf.com/

More info about Jon Arnold can be found at http://www.jarnoldassociates.com/

You can download or play the podcast here:

Emerging Tech Talk #022 - Andy Abramson and Thomas Howe on ITEXPO and eComm [ 6:41 ] Play Now | Play in Popup | Download

Or you can watch on YouTube at:

If you enjoyed this show, please consider one (or more) of these options:

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This Voxeo podcast can be found on the web at http://blogs.voxeo.com/ett. If you have comments or feedback about this show, you can either leave comments here on the show blog site or email Dan York.

Technorati Tags: dan york, danyork, emerging communications, emerging tech talk, emerging technology, emergingtechtalk, ett, voxeo, jon arnold, itexpo, ecomm, voice

What are the different types of tools out there for developers of voice/communications applications? What choices do developers have? And where does Voxeo’s recent acquisition of VoiceObjects fit within the range of tools?

In this episode, host Dan York talks about the “three pools of tools” for developers of voice applications and the options that developers have available when considering how to build a voice application.

You can download or play the podcast here:

Emerging Tech Talk #016 - The Three Pools of Tools for Voice Application Developers [ 10:07 ] Play Now | Play in Popup | Download

Or you can watch on YouTube at:

Now there are certainly other ways to slice up and categorize the tools out there for developers, and if you have your own or disagree with my categorizations, please do feel free to leave a comment here.

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This Voxeo podcast can be found on the web at http://blogs.voxeo.com/ett. If you have comments or feedback about this show, you can either leave comments here on the show blog site or email Dan York.

Technorati Tags: dan york, danyork, emerging communications, emerging tech talk, emerging technology, emergingtechtalk, ett, voice, voip, voxeo, developers, apis, voicexml, xml, programming

Is “VoIP” dead? As we start 2009, this theme of VoIP being “dead” is percolating throughout the VoIP/communications part of the blogosphere. Alec Saunders says it is (and said so again). Om Malik concurred with Alec. So does PhoneBoy. Jon Arnold says “it’s not dead yet“. Andy Abramson agrees with Jon. Ken Camp says VoIP is just boring. Jeff Pulver says VoIP is very much alive (and later amplifies that statement). And a zillion others have joined in as well…

In this episode, host Dan York looks at the truth – and fallacy – of the statements being made and provides his view that in many ways the whole theme is rather silly until…… (sorry, you have to watch! )

You can download or play the podcast here:

Emerging Tech Talk #014 - Is VoIP Dead? [ 6:10 ] Play Now | Play in Popup | Download

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This Voxeo podcast can be found on the web at http://blogs.voxeo.com/ett. If you have comments or feedback about this show, you can either leave comments here on the show blog site or email Dan York.

Technorati Tags: danyork, dan york, ett, emerging tech talk, emerging technology, voice, voip, voxeo

What is your personal plan for communication during a natural disaster? (such as the ice storm that hit northern New England last week) If the regular telephone communications infrastructure is not available, how could you call people outside your area? How could you receive calls? Where can VoIP play a role in this?

In this episode, Dan York talks about these issues and his own ways of reaching out to people and having people hopefully reach him.

You can download or play the podcast here:

Emerging Tech Talk #012 - What is your personal disaster communications plan? [ 7:21 ] Play Now | Play in Popup | Download

Or you can watch on YouTube at:

P.S. Is it me or is the audio just slightly out-of-sync with the video?

If you enjoyed this show, please consider one (or more) of these options:

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Thank you.

This Voxeo podcast can be found on the web at http://blogs.voxeo.com/ett. If you have comments or feedback about this show, you can either leave comments here on the show blog site or email Dan York.

Technorati Tags: sip, danyork, dan york, ett, emerging tech talk, emerging technology, voxeo