Voxeo Events

eComm Europe will occur October 28 – 30, 2009 at the Hotel V frederiksplein in Amsterdam. Voxeo is a platinum sponsor and will have a booth at the event. Both RJ Auburn, CTO and Jay Phillips,  VP of Research & Development will be in attendance and speaking. Their sessions are:

Thursday, October 29, 2009

11 – 11:15, The Rise of Real-Time Text and the Demise of Voice

Voice applications are dying. The era of the voice-only IVR is over. Take one look at the younger generation now entering the work force and consumer space – how many of them actually use their phones to place calls? Or take a look at the incredible success companies are having with “live web chat” to provide customer support? The cold, hard reality is that customers want more choice in how they interact with your company – and increasingly they want to choose non-voice communication means. They want to contact you via SMS, IM, Twitter, Facebook or the mobile web. They don’t want to work through a mountain of menus – they want to send you quick short requests and get back answers fast. How do you cope with this change in behavior? How can you develop applications that interact with customers in all these different channels? In this talk, Voxeo CTO RJ Auburn will outline the rise in real-time text communication and offer suggestions for how you can efficiently create applications that let you scale your support for multi-channel communication and deliver the information customers need in the channels they want. Come prepared to ask questions and learn how to move beyond voice.

Presented by:

RJ Auburn, CTO

Thursday, October 29, 2009

11:45 – 12:00 pm, Entrepreneurial Advantages with New Open-Source Technologies