Voxeo Events

ITEXPO West 2009 will occur September 1-3, 2009 at the Los Angeles Convention Center in California. Voxeo will not have a booth at the event but both CTO RJ Auburn and Director of Conversations Dan York will be in attendance and speaking. Their sessions are:

Tuesday, September 1, 2009

11:00 – 11:45am, Next-Generation Contact Center Applications

Voxeo participant: RJ Auburn, CTO

Fierce competition and the need to differentiate through the customer experience are driving the demand for agility within the contact center. Advanced contact center applications are now playing a crucial role by integrating Service Oriented Architecture (SOA) and Web services into day-to-day business applications, allowing companies to automate services and processes, while offering multiple channels of communication. In this session, participants will learn how to make the contact center more valuable to the business by incorporating next generation features like SOA and Web services to help drive greater efficiency and flexibility in the contact center, reduce costs, and speed time-to-revenue.

Participants:

• RJ Auburn, CTO, Voxeo Corporation
• Lawrence Ciccarelli, Director of Customer Contact Applications, Nortel

Wednesday, September 2, 2009

9:30 – 10:15am, Exploring Applications in the Cloud

Voxeo participant: Dan York, Director of Conversations

Today the industry is buzzing about cloud computing and pushing applications out into the network cloud. Google has brought out their AppEngine platform while Amazon offers their EC2 and S3 services and Microsoft and others prepare their own offerings. In this session, attendees will learn about what is involved with developing voice applications on cloud computing platforms. What options are out there? What do you need to look for in a platform? How can you get started? The session will include demonstrations and offer insight and real world examples of how cloud-based solutions are impacting the market today, challenges and opportunities, as well as what the future holds.

Participants:

• David H. Yedwab (Moderator), Partner, Market Strategy & Analytics Partners
• Dan York, Director of Conversations, Voxeo
• Irv Shapiro, CEO, Ifbyphone
• Charles Studt, Vice President of Product Management and Development, IntelePeer
• Praful Shah, VP of Strategy, RingCentral

11:00 – 11:45am, STD-02, SIP Trunking and Security

Voxeo participant: Dan York, in his capacity as Best Practices Chair of the VoIP Security Alliance (VOIPSA)

This session will discuss security concerns around Voice-Over-IP systems and in particular about how those security concerns relate to SIP trunking. This is part of Ingate Systems series of SIP Trunking Workshops.

Participants:

• Richard Shockey (Moderator), Director and Chairman of the Technical Working Group, SIP Forum
• Dan York, Director of Conversations, Voxeo
• Steve Johnson, President, Ingate Systems

11:00 – 11:45am, Leveraging Content Delivery Networks (CDNs) to Maximize Network Efficiency

Voxeo participant: RJ Auburn, CTO

Many broadband service providers are beginning the process of embedding technology within their networks capable of treating each session flow — OTT video, VOIP, gaming, etc. — with the service quality it is engineered to expect. This puts content distribution networks (CDNs) in the position to deliver, for the first time, guaranteed quality of service. One key trend is the role for mobile CDNs. Current mobile networks have limited data throughput, less than a typical DSL connection. Simultaneously, devices such as the iPhone, G1, and others are encouraging dramatic increases in mobile data usage (both downstream and upstream). With these improved handsets, the network throughput has become the bottleneck in delivering high quality video. A variety of solutions to these challenges are being developed today, however, there’s room for significant debate on which solutions are best.

Participants:

• Peter Radizeski (Moderator), Telecom Specialist, RAD-INFO, Inc
• RJ Auburn, CTO, Voxeo Corporation
• Trevor Dyck, Director of Product Management, Zeugma Systems
• Anton Kapela, Director of Special Projects, Voxel dot Net

Thursday, September 3, 2009

9:30-10:15am, Developing Profitable Web 2.0 Solutions

Voxeo participant: RJ Auburn, CTO

In today’s economy, global corporations have to lower communications costs while increasing the communications capabilities they offer their users. In every instance, lower costs and increased capability is derived from moving voice from its legacy model to the web model a.k.a. voice-as-a-web service. The shift from hardware to software, from proprietary protocols to standard protocols, from routing calls over the PSTN to routing them over IP, from vendor-specific APIs to Web 2. 0 interfaces, from developers with specialized telephony knowledge to generic web developers is taking place and will have a profound impact on the face of telephony. In this session, we will discuss how Web 2.0 programming models, protocols and standards – such as REST, AJAX and XML – can enable voice-as-a-web service and the delivery of voice to browser-based applications. Attendees will learn how Web 2.0 allows organizations to gracefully migrate expensive legacy telephony to a lower cost software model without disrupting existing operations.

Participants:

• Peter Radizeski (Moderator), Telecom Specialist, RAD-INFO, Inc
• RJ Auburn, CTO, Voxeo Corporation
• Irv Shapiro, CEO, Ifbyphone
• Jamie Adler, Director Product Management, IntelePeer
• Tristan Degenhardt, Director, Product Marketing for Switchvox, Digium, Inc.