Mobile Voice Conference 2010
Mobile Voice Conference will be held April 22-23, 2010 at the Hyatt Fisherman’s Warf in San Francisco, California. Voxeo will not be exhibiting, however Jose de Castro of Voxeo Labs, John Amein Sr. VP Strategic Partnerships and Adam Kalsey, Manager, Voxeo Developer Network will be in attendance and speaking. Their sessions are below:
Thursday April 22, 2010
8:45 am – 10:00 am
“Tools for Developing Call Center Applications” Jose De Castro
Dialog design for contact center applications can be complex to begin with, and difficult to manage as one tunes or expands the application. Grammars must be developed, managed, and updated; navigation from one state to another can grow complex; new functions must integrate with existing functions; audio files for prompts must be managed. And once the development is complete, the application must be delivered efficiently. Development tools can help, and this session definitely will.
Thinking Inside the Box: Streamlining VUI Design Documentation Karen Owens Speech Engineer Avaya, Inc. Storyboarding for Voice Mary Constance Parks Principal Interaction Designer Nuance Communications How to use Web 2.0 Technology to Make Your Application Sparkle Jose de Castro, Voxeo Corporation Experience with Some Novel Server-based Speech Recognition Services Ahmed Bouzid & Melvyn Hunt Director, Product Marketing, Angel.com & President & Co-founder, Novauris Angel.com & Novauris Technologies
11:20 am – 12:30 pm
“Unifying Communications with Speech Technology” Adam Kalsey
Unified Communication (UC) integrates the compartments that were introduced historically by hardware-focused solutions and the separation of voice and data communications. As communications needs converge, systems based on computer and Internet standards allow minimal boundaries between functions. Speech technology is part of the convergence, allowing (1) conversion between voice and text, and (2) voice control of the increasing number of options. This session highlights how speech technology can make UC solutions more flexible and usable.
Seamless Connectivity – It’s What the Customer Wants and the Industry Needs Donovan Jones CEO CounterPath Unifying Networks for Unified Communications Bud Walder Enterprise Marketing Manger Dialogic Corporation Unified Communications and Security: What Do You Need to Know Adam Kalsey Voxeo Corporation
1:30 pm – 2:45 pm
“Hosted and Managed Options for Customer Service” John Amein
Speech technology for customer service is more difficult to develop, tune, deploy, and manage than touch-tone solutions. Companies are increasingly looking to pay-for-usage hosted (“on-demand”) and/or managed services to avoid capital expenses or handle intermittent loads. This session discusses options and considerations in using hosted and managed speech services.
Hosted or Premise…You’ve Got Options! John Amein Sr VP Strategic Partnership Voxeo Corporation Hosted Services — Reconnecting the Far-Flung Workforce Irv Shapiro CEO Ifbyphone On-Demand Hosting for Multi-channel and Multi-Modal Services Dr. Jay Naik Sr. Director, Innovation Lab Convergys Corp Clouds in the Forecast for Enterprise Solutions Dena Skribina Senior Director of Solutions Marketing Nuance Communications
Slides
The slides from our presentations are available here:
John Amein, “Hosted or Premise: You’ve Got Options!”:
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Set up a meeting
If you will be attending this event or are in the area and would like to set up a meeting, please contact Ananda Cheddie.
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