Customer Summit Resources
Welcome to our Voxeo Customer Summit 2010 Resources pages. On this page, you can:
- view presentations, photos and videos from the Summit
- download product collateral and whitepapers
- learn how other companies are using Voxeo to improve service and lower costs
- get instant access to valuable industry analyst reports
- boost your VoiceXML and CCXML knowledge with links to our popular developer tutorials
- download any Voxeo product or sign up for a hosting account – it’s free and easy.
Summit Presentations
The following presentations are available for public download. Unfortunately we are unable to publicly post all Summit presentations as some contained confidential information or information about products that will be launched in the next few months.
Tuesday
- Spotlight: New Prophecy 10 Features, Scalability and Performance – Dan Polfer
- Spotlight: New Hosting Features and Expansion – Anne Bowman
- Spotlight: VoiceObjects – Significantly Reducing Application Costs – Amy Downs
- Product Insight: Real Time Text: SMS, IM, Twitter and more – Matthew Bookspan
- Voxeo’s Unique Business Culture: Building a World Class Service Organization – Anne Bowman and Ryan Campbell
Wednesday
- VoiceObjects – Improving the Customer Experience with Personalization, Reporting and Analytics – Tobias Göbel
- Standards Update: VoiceXML 3 – Dan Burnett
- State of the Art/Best Practices in Speech Technology – Dan Burnett
Summit Photos
Photos from the Summit are available at our Flickr account at: http://www.flickr.com/photos/voxeo/sets/72157624339352092/
Summit Videos
Videos from the Summit will be available for viewing soon.
Free Downloads and Services
Choose from:
- Voxeo Prophecy – A comprehensive unified self-service platform for inbound IVR, outbound, call conferencing and recording and more. Installs in minutes on Windows, Linux or Mac OS X with everything needed to build and deploy a voice application.
- Voxeo Prophecy Hosting – Get on-demand access to Prophecy; delivered on Voxeo’s carrier-grade, worldwide SaaS hosting platform. Create a free developer account and start creating XML-based applications immediately, complete with free phone numbers, Skype and SIP connectivity.
- Voxeo Prism – Highly scalable Unified Communications Application and Media server with support for both SIP and XMPP. Includes Moho, a unified development framework that makes building Java communications applications easier than ever.
- VoiceObjects – Hands-down the best service creation and analytics solution on the market. Designed to simplify even the most sophisticated, multi-tenant, multi-channel deployments.
- IMified – Voxeo’s hosted application development and deployment platform for interactive instant messaging. Sign up for a free account and get started creating applications that interact with Yahoo Instant Messenger, AIM, MSN/Windows Live Manager, Jabber / GTalk, and Skype
- Tropo.com – Cloud telephony service from Voxeo Labs that lets you quickly create your voice application in ruby, python, groovy, PHP and JavaScript. Sign up for a free developer account and get started.
Product Information
- Prophecy Product Overview
- VoiceObjects Product Overview
- Voxeo Whitepaper: The Ins and Outs of Outbound IVR
- Unified Self Service whitepaper
- SMS Self Service Overview
- More whitepapers
Case Studies
- Evolv Uses Voxeo to Help Tackle Call Center Turnover
- 1.800.Flights Takes to the Voxeo Cloud
- Seminole County Elections Office Powers Voter Hotline with Voxeo
- Voxeo Enables Value-Added Services in Growing Mobile Market
- Transaction Processing Case Study
- Additional case studies and customer profiles
Analyst Reports
- Datamonitor Decision Matrix – Selecting an IVR Vendor in the Enterprise
- Datamonitor “Hosted Speech and Outbound IVR Services” report
- Consolidation Chronicles: Voxeo Acquires VoiceObjects
Developer Guides
- VoiceXML 2.1 Development Guide
- CCXML 1.0 Development Guide
- CallXML 3.0 Development Guide
- Tropo.com Tutorial and Documentation / Sample Files – create communications apps in Ruby, python, PHP, JavaScript and Groovy

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