Jam Session – April 7, 2011 – Social CRM and Building Apps to Monitor Social Channels
March 21st, 2011 by Dan YorkTweet
Two thirds of today’s Internet users actively engage with social networks such as Twitter or Facebook. They use it mainly for personal communication, but often share feedback and thoughts about product or service experiences. Companies need to contribute to this conversation to protect their brands, enhance customer service or provide proactive customer care. They are or will soon be faced both with a staffing problem and the technical challenge of having to integrate with their more traditional customer interaction channels.Learn how Voxeo can help you automate communication over social channels and bridge the gap between social networks and traditional channels such as IVR or direct agent interaction.
Speakers: Tobias Goebel, Senior Sales Engineer, Voxeo Corporation
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NOTE: We discovered why we had the problem with Twitter and were not able to do a live demo – I wrote a post about it (and the fact that you unfortunately cannot depend upon Twitter’s reliability right now).
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Tags: Social Media, SocialCRM, Twitter
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April 1st, 2011 at 2:20 pm
Free webinar, April 7 – Social CRM and Building Apps to Monitor Social Channels…
Are you struggling with how to monitor and respond to customer interaction on social channels like Twitter? Do you have staff assigned to social monitoring but are trying to figure out how to scale your interactions? Are you looking at……