Unified Self-Service

When our CEO tells people that he believes 50% of voice self-service will be dead in 5 years, people often look at him like he’s insane. I mean, after all, voice self-service is what we have historically offered here at Voxeo and we are today the largest worldwide provider of VoiceXML hosting. But he’s very serious! He believes half of self-service will move from IVR to SMS, IM, web-chat and social channels by 2015. We’ve seen the trends ourselves in both our own personal usage and watched the research. Voice will certainly still be used for a long time and probably for some folks it will always be their channel of choice. But the trends are clear… consumers are looking for alternate ways to communicate.

Don’t just take our word for it, though… please join us for a FREE WEBINAR on Thursday, February 18, at 1pm US Eastern where Opus Research Senior Analyst Dan Miller will dive into their new research about what communications channels consumers are using and which channels they prefer to use. I (Dan York) will be joining Dan Miller to then talk about how you can use Voxeo’s platforms to thrive and grow with those changes.

If you can’t make the session tomorrow, the webinar will be archived for later viewing. Check back here on our Unified Self-Service blog for more details (and I’ll update this post as well).