Want a case study of Unified Self-Service? How about T-Mobile?
Monday, September 27th, 2010
As we talk about how you can get started with “Unified Self-Service” and creating multi-channel applications that interact with customers over voice, texting/SMS, video, mobile web, social channels like Twitter and more, it is useful to look at how some companies are already deploying unified self-service applications.
One such company is T-Mobile International. They used our VoiceObjects application lifecycle suite to build a “self-service in your pocket” portal that interacts with customers over voice, video, text and mobile web. A brief case study is available for download at the top of:
Attendees at our Customer Summit 2010 back in June got the chance to hear directly from T-Mobile representatives about their project and to ask questions. They’re definitely doing some great work getting customers the information they want in the fastest way over the communication channel of the customer’s choice.
Watch for more Unified Self-Service case studies to appear on that page as we add them – and if you are already deploying multi-channel apps on our platform and would like to be considered for a case study, please do drop us a line.
Want to learn how Voxeo can help unlock your communications and deliver a better customer experience? Please contact us!
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