Unified Self-Service

Want to see a multi-channel application in action? As part of our announcement today about expanded capabilities of VoiceObjects On-Demand, I put together this video that shows a single application running up in Voxeo’s hosted cloud interacting with users via:

• voice, through a regular phone call
• instant messaging (IM), through Jabber
• a web browser, on my desktop… but it could have been through a mobile browser on a smartphone

Now, the phone number for the app also supports SMS, so I could have sent a SMS message to the app from my phone. I chose not to do so purely because it meant switching the video to show my phone… plus there are delays inherent in sending SMS that I didn’t want to wait for. IM is a lot faster to show.

Regardless, this video shows how easy it is to create a multichannel app like this – complete with centralized analytics that shows data across all the channels. Enjoy…

To try this out yourself, visit:

http://www.voxeo.com/vo-ondemand/

You just need VoiceObjects 10 and a free Evolution account to start building complex multi-channel apps and hosting them in the Voxeo cloud.

And if you want to learn even more about how to get the most out of VoiceObjects, check out the training classes we offer through Voxeo University. We even have some classes available for free in our Orlando, Cologne and Beijing training centers.

Last night I put together this quick introduction to how you can get started with VoiceObjects On-Demand. I show how you can start in VoiceObjects Desktop for Eclipse, deploy an application to Voxeo’s hosted cloud, login to Evolution to add phone numbers and configure SMS and IM, how you can modify an existing app and how you can create a new app:

 

Naturally you can head over to www.voxeo.com/vo-ondemand to try it out yourself!

In the days and weeks ahead, we’ll have more tutorial videos coming your way… stay tuned!