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At Voxeo we go to great lengths to create solutions that simplify the complex. Enabling the next-generation of multi-channel self-service applications is no exception.

If you know it’s time to think beyond voice-only self-service, know this: nobody makes it easier than Voxeo.

  • Deploy your voice applications on the world’s only 100% compliant VoiceXML platform. Voxeo Prophecy and Prophecy Hosting deliver market-leading inbound and outbound IVR functionality with integrated support for IM and SMS available today.
  • Use the VoiceObjects service creation environment to build your application once and deploy it to any combination of voice, IM, SMS, video and mobile web channels. VoiceObjects applications work seamlessly with Voxeo Prophecy, Prophecy Hosting and over 30 other popular IVR platforms.
  • Leverage the same back-end integrations and business rules across multiple self-service channels.
  • Use a single reporting and analytics tool across multiple channels.
  • IM enable your new and existing applications in minutes with Voxeo IMified – the world’s largest hosted text and instant messaging application development and deployment platform. Create interactive IM bots with one simple API. The solution integrates seamlessly with Voxeo’s other platforms and tools.

Learn how Voxeo can help your company on the path to multi-channel, Unified Self-Service:

View the joint webinar of Opus Research and Voxeo on  Multi-Channel Customer Care and Unified Self-Service.  Dan Miller, Sr. Analyst at Opus Research presented the results of the recombinant communications advisory “Shopping Across Channels: A Survey of Customer Preferences“ , where Opus Research conducted a survey on the usage of available communication channels such as text, IM, web chat, and others . Dan York, Director Conversations at Voxeo highlighted the changes in the world of communication and the capabilities of Unified Self-Service.