Unified Self-Service

Mashable.com recently published a great “infographic” showing the rise of text messaging over the past years as a series of drawings and interesting factoids. It has some numbers that are quite amazing… and concludes with the point that in 2009 over 5 trillion text messages were sent.

Kudos to Mashable for coming up with a fun way to present the information!

And if you aren’t thinking about adding text messaging / SMS to the ways you are interacting with your customers, why aren’t you?

P.S. We can help.

If you missed our July Developer Jam Session webinar on “Providing Self-Service Through SMS Applications“, you can download the slides and view the recording of the webinar on our Jam Sessions archive page:

http://developers.voiceobjects.com/tech-topics/monthly-jam-sessions/

In the session, Voxeo Senior Presales Consultant Tobias Göbel covered this:

Mobile self-service was long thought of as either Web-based or IVR-based. Voxeo is opening up new channels for customer self-service, such as Twitter or Facebook, as well as those that have been around for a long time, such as Instant Messaging or SMS. It is easier than ever to create, manage, and report on multi-channel services using Voxeo technology. See how to use VoiceObjects (Voxeo’s service creation, execution and reporting environment) as the front-end and IMified (Voxeo’s hosted texting platform) as the back-end to deliver self-service over SMS with unmatched ease of development and time to market.

It’s a great session… and when you are done watching and want to try it out yourself, you can download VoiceObjects for free and sign up for a free IMified account to create the kind of applications Tobias covers.

Watch for more webinars coming soon on more multi-channel topics!

Ever since we started talking about creating “Unified Self-Service” applications, we have always talked about how our VoiceObjects product made creating such applications incredibly easy.  However, one challenge with VoiceObjects has been that you do need an on-premises server on which to deploy the VoiceObjects application.

That need for a server has been a barrier for many folks (including me, actually) looking to use VoiceObjects as a way to easily build applications.

Today we’re pleased to remove that barrier to entry with the release of VoiceObjects On-Demand, a new service from Voxeo where the VO servers actually live up in our hosted cloud infrastructure.  It’s simple to try it out… just go to:

www.voxeo.com/vo-ondemand

to learn more, download relevant white papers and get started!