Voxeo Labs

If you’ve been experimenting with VoIP Switches and SIP softphones, you’ve surely encountered the sudden realization that you are in a rather closed environment - and have probably said.. “Hey - how do I dial out to the rest of the world!”It seems that the traditional (TDM) Telephony network and the (SIP) VoIP network - don’t play nicely together and at some point it becomes necessary to bring TDM phone lines into your VoIP Switch or device - if you want to call someone with a regular phone - yuk.

We’ve solved this problem for you at Voxeo, by creating a Voxeo VoIP network that allows a Phone number to be assigned to your local Prophecy install.In other words, using BusinessVoIP - you can get a local DID phone number - dial it - and call into the Prophecy server on your laptop! All without having to buy a special telephony card, or find a VoIP Gateway provider - we’ve made it easy!So easy, in fact.. that if you have Prophecy 8.x, you already have the ability to set it up.

So - What is BusinessVoIP?

BusinessVoIP is a dedicated VoIP line for your Prophecy Server. Voxeo BusinessVoIP allows customers to reach your Voice Applications via phone whether your application is running in your office, or if it is running in one of our many Data Centers. Your callers will use the same number. BusinessVoIP gives you the power to control where you would like to answer the call.

How does it work? By registering your premise Prophecy server with BusinessVoIP, Voxeo establishes a connection between your Prophecy server and the Voxeo Network. This allows you to use the Voxeo Evolution website to control your Prophecy IVR. The Voxeo Evolution website allows you to choose a Phone Number, point it to your Voice application, and choose to have the Voxeo hosted network – or the Local Prophecy IVR – answer the call. It’s that easy!

How much does it cost? Voxeo is offering BusinessVoIP for free at this time, so can try it out! Oh, and Prophecy is also free for 2 ports!

How do I get BusinessVoIP? If you haven’t already, you’ll need to download and install Prophecy. Likewise, if you don’t have an Evolution account yet, you’ll need to register for a free account. Once you have an Evolution account and Prophecy is installed do the following:
1. Open your Prophecy Home Page (right click on the Prophecy tray icon) and click on the Administration link. This will open your Prophecy Management Console.
2. Once you’ve opened your Prophecy Management Console, click on the VOIP menu item and select BusinessVOIP from the list of VOIP Providers. Add your Evolution account to the Evolution Account Mappings and fill in the information at the top of the page VOIP page.
3. When finished, click Save Changes and restart your Prophecy Server.
4. Once you have successfully mapped your Evolution account to your Prophecy server, you’ll see your Prophecy server in the Call Routing tab for each of your Evolution voice applications.
5. To enable Hosted or Premise Application Routing, enter the shared application URL for your speech application int the Main Settings page. You can reach these pages by double-clicking on the registered Prophecy Server in the Evolution BusinessVoIP Administration page.
Very Important: In order to ensure that the same application is used for both Premise and Hosted IVR, it is recommended that you use a URL for the application that is able to be reached by both local and hosted sites.
6. To Control the Call Routing between Premise Prophecy and Hosted IVR Sites, simply click the button under “Where should we send your call traffic?”. That’s all there is to it.

You can now send call traffic to your Prophecy server via BusinessVoIP!

Question: How do I make sure it’s working?
Easy! Simply dial one of the U.S. direct local phone numbers that are mapped to your voice application. You can manage these numbers at the Phone Numbers tab for each of your applications on the Evolution website.Assuming you’ve set your application’s Call Routing (on the Evolution website) to point to your Prophecy server, your server should respond with the application at the URL’s specified in the Evolution application manager.

For more info, see these Notes: How do I configure BusinessVoIP
Enjoy!
Chris Maxwell

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