Voxeo Labs

VoIP networks are easier to create than ever before, in fact - many VoIP providers you encounter in the SMB market are actually “Resellers” who are providing transport access to one - or a variety of larger carriers.

How does this work?

Let’s say I want to open up Chris’ SuperVoIPWorld and provide Voice over IP Transport Services to small IP switch folks..

First, I get a switch. I then create a web interface and billing system to take your money, next - I contact the large VoIP carriers and negotiate services. I would probably pick 2 or 3 carriers to create redundancy and offer a mix of routes with varying levels of service, silver - gold - and platinum.. depending on quality of service.

Then, I allow you to access my system via your own account so that you can send calls from your device to the outside world on the carrier accounts I’ve acquired.

Essentially - I’m reselling the services of an existing VoIP network. I can then buy my yacht and paint “SuperVoIPWorld” on the back of it.

When you are shopping for VoIP, if you are a small business or individual user - you will usually encounter these providers. Why? Because it’s difficult - if not impossible - to get VoIP service in the form of 4 lines from Level3 or Verizon. They simply don’t want to sell services to individual users.

So - if you must deal with “Resellers”, what do you need to know?

1. Who are their source carriers? Are they quality providers such as established carriers, or are they other resellers?

2. How long have they been in business?

3. Are they reliable? What do others have to say about them?

4. Do they support the major codex and features on all subsequent routes? Do they have cheap routes that will drop your calls because they don’t have your codex?

5. What is their Service Level Agreement? Will they guarantee service or refund for outages?

6. Is their Price fair - or are you paying a significant overage for this “resold” service?

In many cases, it’s not easy to find reliable carrier VoIP services. If you are shopping for transport, keep in mind that your phoneline is the lifeline of your business or home. You should demand reliable service from your provider and make sure you choose a provider with a solid record of outstanding service.

After all, since it’s easy to start SuperVoIPWorld - it’s also easy to take your money and sail away - leaving you without service.

Good Luck!

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