Archive for the ‘voip’ Category

How to Configure Voxeo Prophecy 9 for SIP Trunking

Friday, September 18th, 2009

Hi, If you’ve used Prophecy 8 for IVR development, you probably found that configuring a SIP Gateway was quite easy. Voxeo is all about making Telephony easy. In Prophecy 9, we have done tons of work on the interface and management console to make day to day operations easier – but to configure connectivity to a SIP gateway – there are a few steps to go through to set it up.

In this doc, I’m going to walk you though setting up Voxeo Prophecy 9 for SIP Trunking – so that you can send VoIP calls to the SIP Gateway provider of your choice. I’ll be discussing SIP Registration in the next few weeks in a separate blog.

To get started, you first need to download and install Voxeo Prophecy 9 from www.voxeo.com/Prophecy. Prophecy 9 is a completely new platform – with tons of new goodies and sweet yummy yumminess. You definitely want to see it.

The free Prophecy 9.0 software download includes 2 free ports.

After you have downloaded it to your (this is not a typo) Windows – MAC – or Linux environment, follow the instructions below to install the platform.

INSTALLATION:

When you first run the Prophecy download it will guide you through the installation of the full set of Voxeo tools and services. The evaluation version comes with a fully functional 30-day license key, and you can upgrade to a permanent free license at any time simply by registering the software.

After the installation is complete you should have the following new services running:

* Voxeo Prophecy Server, including Voxeo’s CCXML, CallXML, and MRCP servers * Voxeo Prophecy VoiceXML Browser, the Voxeo VoiceXML 2.1-compliant server * Voxeo Prophecy Management Console, including a web server with full PHP support * Voxeo Prophecy Application Sever, including a web server with full Java servlet/JSP support * Voxeo Designer, including the Designer server and visual development tool

A menu item is also installed that allows you to access the following utilities:

* Prophecy Home, a web-based user interface that includes Prophecy Commander to assist in configuring your new software (The default p/w and usernames are: admin and admin). * Log Viewer, an interactive syslog server that allows you to easily view and filter the output from the Voxeo services * SIP Phone, a fully functional SIP phone that you can use to test your applications * Start, will start each of the Voxeo Prophecy services * Stop, will stop each of the Voxeo Prophecy services * Restart, will stop and then restart each of the Voxeo Prophecy services * Automatically Start, allows designation of Prophecy services that should start automatically

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To Configure SIP Trunking:

Right click on the blue Voxeo V in the lower right task bar and go to “Prophecy Home”, when the Voxeo web management console appears, choose “Prophecy Commander”.

Login into the Prophecy Commander Console using the default (Admin/Admin) creds and select Manage, then Servers.

You should now see your Server listed, this is where you will set your configurations.

while in Manage/server 1. Click “New” above the Install ID, a new server config box will appear. go to IDENTITY TAB Input Name = name of Server Input Host IP Input Install ID = (leave blank) Input Site = (leave as) Default

go to CONFIGURATION TAB go to Services/ click “ADD” go to Gateway, select tab to expose options Select VoIP Gateway (v.1.0) Select SAVE from the top menu choice

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2. Next, double click on the created gateway – check for Gateway * VoIP Gateway – and set the Port to 5060 (or whatever is required)

3. Go to Manage/Groups Create New Input Name = VoIP Group (or whatever you like) Select Member groups mode = Union SELECT the Gateway (VOIP GATEWAY)(Click – then Arrow over) Save the Group settings

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4. Go to Manage/Virtual Platform Click on Default (at the top portion of the screen) Go down to Edit Virtual Platform – click on whatever is in (ROLE) as Gateway Double Click on this Resource (gateway) Click on new (far Left) Group: Drop down the Group name you just created (VoIP Group) Service: Drop down the VoIP Gateway 1.0 Service: Priority: 1 (or more) (this sets the priority for multiple gateways) Save your Virtual Platform setting

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That’s it! You’ve now configured a SIP Trunk in Prophecy 9!

About Prophecy

Voxeo Prophecy is a powerful, entirely standards-based platform for speech, IVR, and SIP VoIP applications. Prophecy is the world’s first telephony application platform software to offer enterprise-class features with retail like simplicity, at an extremely low price. The resulting product is:

* Accessible – Prophecy is an openly available, single download product with no configuration required: just one download includes speech recognition (ASR), speech synthesis (TTS), and our Designer visual development tool.

* Simple – Prophecy includes everything needed to create and deploy any IVR or VoIP application, including full VoiceXML and CCXML browsers with high-quality speech recognition and synthesis engines, a built-in SIP soft-phone, and support for hundreds of SIP providers and devices. Prophecy works with any web development language or server including ASP, CGI, C#, Java, PERL, PHP, Python, and Ruby. Prophecy has a built-in web server that supports PHP and Java applications as well.

* 100% Standards based – Prophecy includes the first (and only) VoiceXML browser to pass 100% of the mandatory and optional VoiceXML compliance tests and includes the worlds most proven CCXML implementation.

* Inexpensive – Prophecy is free for two ports (two concurrent calls) and $249 for four ports (four concurrent calls).

Prophecy scales from two ports on low-end notebooks to tens of thousands of ports on multiple-server clusters. Discounts are available for volume, VAR, and OEM licensing. For pricing above four ports – or if you’re a developer or OEM creating and reselling solutions on the Prophecy platform – please contact us for partner and OEM pricing.


Want to learn how Voxeo can help unlock your communications and deliver a better customer experience? Please contact us!

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BusinessVoIP – A new way to Call!

Monday, December 10th, 2007

If you’ve been experimenting with VoIP Switches and SIP softphones, you’ve surely encountered the sudden realization that you are in a rather closed environment – and have probably said.. “Hey – how do I dial out to the rest of the world!”It seems that the traditional (TDM) Telephony network and the (SIP) VoIP network – don’t play nicely together and at some point it becomes necessary to bring TDM phone lines into your VoIP Switch or device – if you want to call someone with a regular phone – yuk.

We’ve solved this problem for you at Voxeo, by creating a Voxeo VoIP network that allows a Phone number to be assigned to your local Prophecy install.In other words, using BusinessVoIP – you can get a local DID phone number – dial it – and call into the Prophecy server on your laptop! All without having to buy a special telephony card, or find a VoIP Gateway provider – we’ve made it easy!So easy, in fact.. that if you have Prophecy 8.x, you already have the ability to set it up.

So – What is BusinessVoIP?

BusinessVoIP is a dedicated VoIP line for your Prophecy Server. Voxeo BusinessVoIP allows customers to reach your Voice Applications via phone whether your application is running in your office, or if it is running in one of our many Data Centers. Your callers will use the same number. BusinessVoIP gives you the power to control where you would like to answer the call.

How does it work? By registering your premise Prophecy server with BusinessVoIP, Voxeo establishes a connection between your Prophecy server and the Voxeo Network. This allows you to use the Voxeo Evolution website to control your Prophecy IVR. The Voxeo Evolution website allows you to choose a Phone Number, point it to your Voice application, and choose to have the Voxeo hosted network – or the Local Prophecy IVR – answer the call. It’s that easy!

How much does it cost? Voxeo is offering BusinessVoIP for free at this time, so can try it out! Oh, and Prophecy is also free for 2 ports!

How do I get BusinessVoIP? If you haven’t already, you’ll need to download and install Prophecy. Likewise, if you don’t have an Evolution account yet, you’ll need to register for a free account. Once you have an Evolution account and Prophecy is installed do the following: 1. Open your Prophecy Home Page (right click on the Prophecy tray icon) and click on the Administration link. This will open your Prophecy Management Console. 2. Once you’ve opened your Prophecy Management Console, click on the VOIP menu item and select BusinessVOIP from the list of VOIP Providers. Add your Evolution account to the Evolution Account Mappings and fill in the information at the top of the page VOIP page. 3. When finished, click Save Changes and restart your Prophecy Server. 4. Once you have successfully mapped your Evolution account to your Prophecy server, you’ll see your Prophecy server in the Call Routing tab for each of your Evolution voice applications. 5. To enable Hosted or Premise Application Routing, enter the shared application URL for your speech application int the Main Settings page. You can reach these pages by double-clicking on the registered Prophecy Server in the Evolution BusinessVoIP Administration page. Very Important: In order to ensure that the same application is used for both Premise and Hosted IVR, it is recommended that you use a URL for the application that is able to be reached by both local and hosted sites. 6. To Control the Call Routing between Premise Prophecy and Hosted IVR Sites, simply click the button under “Where should we send your call traffic?”. That’s all there is to it.

You can now send call traffic to your Prophecy server via BusinessVoIP!

Question: How do I make sure it’s working? Easy! Simply dial one of the U.S. direct local phone numbers that are mapped to your voice application. You can manage these numbers at the Phone Numbers tab for each of your applications on the Evolution website.Assuming you’ve set your application’s Call Routing (on the Evolution website) to point to your Prophecy server, your server should respond with the application at the URL’s specified in the Evolution application manager.

For more info, see these Notes: How do I configure BusinessVoIP Enjoy! Chris Maxwell


Want to learn how Voxeo can help unlock your communications and deliver a better customer experience? Please contact us!

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What the heck is Peering anyway?

Monday, December 3rd, 2007

Howdy! Check out my page on Peering – along with my SIP Notes page. In short – Peering is the ability of a Carrier – using VoIP – to bypass non-necessary Carriers in order to route calls directly to the called party. Peering allows us to send calls directly to termination points as “on-net” calls – thus saving money and hopefully – improving the quality of the transmission. Peering is a potential technical advantage in VoIP that we are exploring in order improve processes within the Telecommunications network.To learn more about it – check out the Peering Page for info, links, and other good stuff. Cheers, Chris


Want to learn how Voxeo can help unlock your communications and deliver a better customer experience? Please contact us!

If you found this post interesting or helpful, please consider either subscribing via RSS, becoming a fan on Facebook, or following us on Twitter.