Voxeo Europe

T-Mobile Czech, the leading mobile operator in the Czech Republic established a multi-channel self-service phone portal to deliver world-class customer service while at the same time reducing cost and empowering agents to focus on complex tasks.

Using Voxeo’s VoiceObjects Application Lifecycle Suite to develop, deploy, and manage personalized self-service applications in their contact center, T-Mobile can rapidly respond to customer inquiries. New applications can quickly be developed and existing applications can easily be adjusted on an ongoing basis for marketing and promotional campaigns.

T-Mobile Czech takes advantage of the multi-channel approach delivered by Voxeo’s leading technology. With VoiceObjects, the company is able to provide a consistently superior caller experience through every available phone channel.

Benefits of this self-service solution include:

• Increased call-center efficiency
• Reduced hold times
• Increased service automation rate
• Improved customer experience
• Agents free up to work on more complex requests

Learn more about this solution, powered by Voxeo.

Swisscom, the leading telecommunications provider in Switzerland is using VoiceObjects, Voxeo’s Application Lifecycle Suite to deploy a state-of-the-art self-service portal. Swisscom offers a wide range of services in this self-service portal including call routing, billing inquiries, and password reset, and more.

The portal offers customized dialogs in the different languages used in Switzerland: German, French, Italian and English.

Benefits of the solution include:

• Seamless integration into existing infrastructure
• Comprehensive reporting capabilities
• Flexible, dynamic menus
• Personalization capabilities

You would like to learn more? Read the full story here.

Are you using an IVR system that is not supporting open standards?

Would you like to move your proprietary legacy applications to VoiceXML?

More importantly, would you like to be ensured that you won’t be locked into one vendor again?

Many organisations have come to a critical breakpoint with their self-service strategy; existing IVR platforms have reached end-of-life, and are now struggling to respond to the changing needs of the business and its customers.

The question is how does an organisation migrate from an existing legacy platform to a next generation platform without any business disruption, or causing any effects to the customer experience?

Voxeo can help you migrate a legacy IVR platform like PeriPro to an open standards-based platform. Unlike other tools, VoiceObjects provides an open flexible environment that eliminates vendor lock-in at every level.

Want to learn more? Please visit our Migration site for more details or contact us directly.

You are a training professional and you are looking for a new opportunity?

We are looking for a training professional for our Cologne office, who will be responsible for:

• Teaching technical courses, including certifications to customers, partners, prospects and employees in our Voxeo University EMEA training center in Cologne
• Holding courses onsite at customer’s or partner’s facilities, in the Voxeo University or as webinars if necessary
• Creating training presentations, course material and course documentations
• Blogging about training news on a regular base
• Administration of training environment and demo applications

Interested to work with a team of experts in the communications sector? Please send your resume to jobsemea@voxeo.com.

Looking forward to hearing from you.

You are using legacy IVR platform that is not supporting open standards and you are facing issues since this platform is getting end-of-life soon?

You are thinking about how to migrate your existing applications to a state-of-the-art standards-based solution

You are interested in protecting your investment on your existing IVR application?

Voxeo’s Migration Manager makes it easy to migrate your legacy IVR platform to a platform that is based on open standards. This Migration Manager features an 80% automation rate for the conversion of PeriPro projects to VoiceObjects. You want to learn more?

Contact us today to learn more.

You are planning to visit the upcoming CallCenter World Berlin,  February 27 – March 01?

You would like to learn more about how to improve customer experience and in the same time reduce customer service costs?

Visit Voxeo during the CallCenter World in the Estrel Convention Center in Hall 4, booth B9 and learn how multichannel self-services can help you improving your customer interaction.

Contact us today at salesEMEA@voxeo.com to set up a meeting.

Looking forward to meeting you there.

We are looking for Inside Sales Representatives to expand our team in the Cologne office.

Key Responsibilities include:

• Identify and contact new potential customers and prospects and decision makers
• Pre-qualification of contacts for the EMEA field sales team
• Support marketing and sales campaigns, events, and other special programs
• Schedule and administrate face-to-face meetings for the sales team
• Update and maintain the CRM database
• Utilize lead lists to contact prospective customers, sharing information about Voxeo products and core values

Requirements:

• Strong communication skills
• Experience in telesales and / or  experience in sales
• Proven success in making a high volume of phone calls prospecting new opportunities
• First experience in CRM systems such as Salesforce or Siebel
• First experience in marketing automation tools such as ConstantContact
• Excellent language skills in German and English, a third language would be a plus
• Persistence and proactivity
• Computer skills in common programs such as Excel, PowerPoint, and others.

Benefit from working with an experienced team of experts in EMEA.

Interested? Please contact us by sending your resume with subject “Inside Sales” to jobsEMEA@voxeo.com.

Looking forward to hearing from you.

Interested in learning more about Voxeo technology and culture? Interested in meeting the Voxeo team?

Join us at Voxeo Customer Summit, October 10-12, 2011 in the JW Marriott in Orlando.

Get more information about the agenda, location, sponsors and much more on the Summit page.

Looking forward to welcome you there!

We are looking for some individuals to expand our team in EMEA. Currently, we are having the following open positions:

• Inside Sales
• Support Engineer
• Software Engineer
• Business Intelligence (BI) Engineer
• Presales
• Solutions Engineer
• Technical Project Management Engineer
• Direct Sales DACH
• Sales Operations
• IT-Expert

You are working in one of these areas and you are looking for a new opportunity? Please contact us by sending your resume with the job posting name in the subject line in English to jobsemea@voxeo.com.

Looking forward to hearing from you.

We are looking for a Business Intelligence Engineer with significant experience in IVR technology to expand our Engineering Team in Cologne.

Key Responsibilities include:

 - Design, create and maintain reports for multiple BI vendor tools as part of our Analyzer product 

 - Design, develop, maintain and augment the database schema for our Infostore product 

 - Work closely with our globally distributed set of engineers to integrate with other product components 

 - Work closely with our Support team to help customers gain maximum benefit from our products

Requirements:

 - Bachelor’s or Master’s degree in a technical field such as computer science 

 - At least two years of practical experience with at least one, preferably several, of the major BI tools (BusinessObjects, Microstrategy, Cognos, Oracle BI) 

 - At least 2 years of practical experience in one or more of the leading databases (Oracle, SQL Server, DB2) in a Data Warehouse environment 

 - Excellent SQL knowledge including performance tuning 

 - Programming experience with Java or script languages such as Python is a definite plus

Benefit from working with an experienced team of experts in EMEA.

Interested? Please contact us by sending your resume with subject “Business Intelligence Engineer” to jobsemea@voxeo.com.

Looking forward to hearing from you.