Voxeo Talks

Over the next couple of months you’ll get a chance to hear from us and meet us at a couple of upcoming conferences.

First, from July 21-25 I’ll be up in Portland, Oregon, at O’Reilly’s OSCON 2008 giving a talk on “Mashing up Voice and the Web through Open Source and XML“. As the intro says:

With over 4.5 billion mobile and fixed phones out there as of November 2007, the phone represents the most ubiquitous user interface out there. As “mashups” on the web let us quickly and easily access information from multiple data sources, how do we extend those mashups to the world of the phone? How do we bring the old world of voice and telephony into the new world of the web, social networks and social media? And how do we do that using open source tools and open standards?

The session description gets into a bit more about specifically what I’ll be addressing. It should be a good time! As you can see from the schedule, OSCON is a strongly developer-focused show and so it should be a great time connecting with developers out there and talking about our platform. Speaking at this show is a bit of neat experience for me personally, too, as I spoke at one of the first OSCON’s back in 2000 when it was still called the “Open Source Conference” and was held in Monterey, CA. I know a good number of folks in the O’Reilly orbit so I’m looking forward to connecting with lots of people out there.

Next up, both RJ and I will be speaking at SpeechTEK, August 18-20 in New York City. In fact, we’ll have a team of Voxeons there as we’ll have an exhibit booth and all sorts of things going on at the show. (More on that in later posts.)

RJ will be speaking first on Monday, August 18th, along with VoiceXML Forum founder Ken Rehor on the subject of “The Impact of W3C standard languages“:

The publication of W3C standard languages, such as VoiceXML and CCXML, has dramatically changed the speech application design process. This session discusses some of the efforts to extend and validate the use of standard languages. Learn how the call control language can work with SIP and VoIP to implement an extensible SIP softswitch. Discover how the VoiceXML Forum’s certification program has impacted the cross-vendor interoperability of VoiceXML by VoiceXML platform vendors.

Given our huge focus on open standards and RJ’s direct involvement as chair of the W3C’s CCXML Working Group, you can expect this session to deliver a wealth of information! (Hmmm… how high can I set the expectation bar for RJ? Hmmm… “he’s going to show how open standards solve world hunger!”… no, that’s a bit too high! RJ is, though, an excellent presenter as you may get a glimpse of from his past slide decks.)

I’ll follow with a session on Tuesday, August 19th, called “Securing CCXML and VoiceXML Applications“:

How secure are your speech applications? As the usage of both VoiceXML and CCXML continues to explode, and VoIP usage continues to grow dramatically, especially within enterprise environments, it is increasingly important that you ensure that applications and services are not open to attack. Learn about the potential vulnerabilities in a system using VoiceXML or CCXML, what you can do to secure these systems, and how you can develop a strong architecture.

Given my VoIP security background, it’s somewhat predictable that I’d be talking on this subject, eh? Seriously, though, it’s an area that doesn’t seem to be getting a whole lot of thought and so I’ll be taking a look at what the real risks are and how you can look at addressing them.

If you are going to either OSCON or SpeechTEK, please do leave a comment here or drop us an email and let us know. We love to meet face-to-face with blog readers and/or customers/developers. As much as we are able to do so (not sure yet), we’ll make the presentations available through this site. Stay tuned for more info - and we look forward to potentially seeing some of you in either Portland or New York!

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Have you checked out the Party Line application for Facebook that I wrote about a few weeks back?

Well, the folks at Equals have spent some time working on the application and listening to the feedback from users. They’ve made some changes to it and also clarified some of the usage terms. Here are the major changes:

• Removed the initial advertisement that people being called out had to listen to when they were put into a call. Callers now just get dropped immediately into the conference bridge so that you can start talking! Note that the person initiating the call still hears a brief ad while the service is connecting the other members of the call.

• Clarified in their FAQ that calls are at least for the initial rollout limited to a maximum of 15 minutes.

The team there at Equals is continuing to look at ways to improve the application and are definitely looking for feedback as well. If you haven’t checked it out, we encourage you to read our previous post and then simply get started using the Party Line application inside of Facebook.

We’d also note that Equals CEO Ajay Madhok recently gave an interview to The Social Times which has now been released as a podcast if you would like to know more about the company and what they are doing.

We’re pleased to see an application using our platform to bring voice inside of Facebook - and we look forward to seeing what they come up with next!

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Would you like to learn what’s involved with “creating Communication 2.0 applications?” Now courtesy of the great folks at IT Conversations you can listen to Voxeo CTO RJ Auburn give his eComm 2008 presentation on just this topic. Over in our Voxeo Developers Corner blog, we previously linked to RJ’s slide set and provided the source code for his CCXML -> Twitter example, but now you can listen to the talk as well. Here’s the description of his talk, which runs about 15 minutes:

Developing applications for telephony and communication is very difficult. There are old, proprietary systems to integrate with, standards are rare, and when there are standards, they are implemented differently and can’t be integrated out of the box. Telephone networks are also closed and restricted by NDAs. Compared to web development, telephony development is a hassle.

RJ Auburn of Voxeo describes how his company’s telephony development stack is the infrastructure that will unlock the creativity of application developers. Using voice XML and CC-XML, developers can interact with telephone services similar to using a web service. This spares them from having to know the gory details of the telephone network. He compares it to the difference between writing standard web pages and having to write an Apache plug-in for each site.

He concludes by showing a sample application that will make a phone call each time a tweet is received from Twitter. This only takes a couple minutes when using the developer tools from Voxeo.

We hope you enjoy RJ’s presentation and if you want to try your hand at creating “Communications 2.0 Applications”, be sure to check out either our free hosted platform or on-premise platform - both available at www.voxeo.com/free We look forward to seeing what great applications you create!

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