Voxeo Talks

Have you been using our Evolution developer portal and wished you could more easily search the log files generated by your voice applications? Would you like to be able to generate reports and charts based on data in your log files?

Now you can. For some time now we’ve been working on a solution in our labs and now we’d like to get your feedback on a new service we’re calling “Prophecy Log Search“! We’re still developing the service but it’s far enough along that we thought we’d release it as a beta and, as noted below, ask for your feedback.

With your Evolution account, you have always had access to the “Application Debugger” which provides a powerful way to view log entries generated by applications in real-time. As the calls come in, you can watch the messages generated by your apps and see any issues that may come up as the calls occur. You have also had access to your log files through the “Files, Logs and Reports” menu inside of Evolution. Here you could download log files from your application sessions and view them on your own system.

Today, with “Prophecy Log Search“, we’re giving you a whole new way to search. You now have full online access to all the log files generated by your applications and can search those log files for any search terms - all through the click of a mouse. You can save queries to be able to easily return to them. You can very easily refine your search by just clicking on terms in the search results. You can export your search results to text or CSV files. And, of course, you can generate charts and images like the ones I’ve shown below:

A COUPLE OF CAVEATS

Given that the service is still in development, there are a couple of points we should mention:

• Prophecy Log Search works best right now in Firefox. We have seen occasional issues with usage in Internet Explorer or Safari.

• Prophecy Log Search is only available for developer applications. While we are continuing to test the service, it is currently not available for production applications.
• We’re continuing to develop the service. The hamsters we employ to dig through the log files may sometimes escape their cages and we have to herd them all back in.

GETTING STARTED

To get started, here’s all you need to do:

1. Login to your Evolution account. On the initial Account page click on “Prophecy Log Search (beta)“.

2. View our introductory videos. Because the service is so powerful, we’ve created a few screencasts to demonstrate the basic functionality. If you take a few minutes to watch them, I think you’ll be able to get far more out of the Log Search service.

3. Start using the service. If you have had calls to your applications within the last 24 hours, you’ll see that data as soon as you enter the Log Search interface. If you haven’t had calls in the last 24 hours, you’ll need to change the time interval and run some of the searches. Also you’ll note that you will see more information captured by our system for VoiceXML applications than for CCXML or CallXML applications. We’re working on that.

4. Provide feedback in the Prophecy Log Search forum. We want to hear from you! What do you like about the service? What don’t you like? What features would you like to see added? What errors or issues have you found? We’ve created a special Prophecy Log Search Support Forum that we’ll be monitoring and we’d encourage you to leave your feedback there. (Even if you just want to tell us you like it!)

We’re pleased to be able to bring out this new service and would definitely love to hear your feedback. We are still developing the service further and so your comments and opinions will help guide the direction of the service. Thanks!

Technorati Tags: voxeo, prophecy, logging, search, voicexml, ccxml, callxml, voice applications, voip, voice, applications

Tags: logging, prophecy, prophecy log search

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