What types of applications do people create with Voxeo platforms?

December 29th, 2008 by Dan York

voxeologo.gifOne of the questions I frequently get asked is:

So what kind of applications do people create with your platform?

The challenge in providing a simple answer is that over 34,000 developers have created over 73,000 applications on our hosted platform since 1999 and there have been over 30,000 downloads of our premise platform since 2006 – and each premise platform could support any number of different types of applications. So the answer really is:

Pretty much anything that you can do with the phone – someone has done it on our platform.

But that doesn’t usually go down really well… people are looking for more concrete answers. That answer is, though, the truth. We’ve seen people build everything from your basic IVR system / auto-attendant to Facebook conferencing applications to PBXs to bad weather school notification systems. We’ve seen anonymous dating services… and we’ve seen companies create large interviewing systems to screen potential job candidates through a voice application. Then there was the company that used our platform to create a very cool game where you called in via a phone and interacted with their website. And then there are a very large number of companies running their customer service toll-free numbers on our platform…

It’s an incredible range that is hard to simply categorize. Here’s a selection of the type of applications we’ve seen people build:

  • Information retrieval
  • Telephone surveys
  • Emergency notifications
  • Virtual receptionists
  • Call center automation
  • Order status
  • Package tracking
  • Conferencing solutions
  • Audiotext platforms
  • Virtual call centers
  • Virtual PBX’s
  • Predictive dialers
  • Voicemail services
  • Dating chat services
  • Voice instant messaging
  • Voice verification
  • Customer satisfaction surveys
  • Unified messaging
  • Bill reminder
  • Bill collection
  • Account balance & transfer
  • Voice portals
  • Telesales
  • Email by phone
  • Virtual agents
  • Telephone CRM
  • Auto attendants
  • Call routing
  • Call recording solutions
  • Audio broadcast services
  • Real estate information lines
  • Political campaigning
  • Political polls
  • Facebook voice applications
  • Voice interfaces into games

There are naturally many more than those listed. The fun part about providing free developer accounts on our hosted system or letting people download our software for free (without even requiring any questions to be answered) is that we have absolutely no idea what people will do with it. So it’s always inspiring (and sometimes entertaining) to find some blog post out there where someone is doing some kind of wacky mashup we would have never even remotely thought of.

In fact, I’ll be profiling one of those very cool mashups in the next little bit… (and if you have an app built on our platform that you’d like to have me write about, please do contact me as I’m glad to consider it).

Does this help explain a bit better “what kind of apps do people create?” Would you like to see more case studies? What would you find helpful?


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Related posts:

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  3. Launching your own *platform* for voice applications using Voxeo’s computing cloud
  4. Audio recording of RJ’s eComm 2008 presentation “Creating Communication 2.0 Applications” now online
  5. Voxeo: Owned by employees, controlled by your web applications; not Israel, Elron, or Aliens from Area 51

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