Voxeo Talks

Over on the eComm blog, organizer Lee Dryburgh dived into great detail about Voxeo’s history, present and future plans in this interview with our CEO: Jonathan Taylor on the Origins and Near-Future of Voxeo. It’s a great interview in that Jonathan goes into his own history and what brought about the formation of Voxeo in more detail that I personally knew. (I knew his past was “interesting”, but didn’t know the details…

And yes, we have some extremely exciting announcements planned for the Emerging Communications conference (eComm) next week in San Francisco… and there’s a few glimmers in Jonathan’s interview… but that’s all I’m sayin’…

As noted, Jonathan will be out at eComm, as will I (Dan York) and a good number of our team. It’s not too late for you to join us – you can still register for eComm – and you can save 20% off the registration fee with the discount code “Voxeo” (uppercase V is important).

Meanwhile, I hope you enjoy the interview as much as I did.

Note: Jim Courtney also offers his view of Jonathan’s interview over on his VoiceOnTheWeb.biz blog

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Technorati Tags: ecomm, jonathan taylor, voxeo, voicexml, ccxml, callxml, xml, telephony, voice, applications, voip

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Okay, I admit, given that in my life I’ve bought a good amount of furniture from IKEA, it was rather fun to learn that IKEA Germany has launched a new self-service phone/voice portal using our VoiceObjects software. As the VoiceObjects news release states:

Swedish furniture retailer IKEA recently launched a new self-service phone portal designed, developed, and integrated by Excelsis utilizing the Voxeo VoiceObjects phone application server and development tools. The new phone portal provides IKEA customers with innovative self service options, including information about the in-stock availability of more than 10,000 articles, a store locator, information on delivery costs and payment details, and SMS notification services.

IKEA’s primary goal in deploying a new phone portal was to assure a high level of customer satisfaction. IKEA focused on automating common yet simple customer requests. More complex or unique customer requests are transferred quickly to IKEA service agents after the phone portal collects basic account information. This information is passed automatically to the customer service agent. In combination, IKEA’s focus on automating basic calls and quickly transferring other calls significantly reduces customer hold time and improves customer satisfaction. Finally, the new voice portal needed to provide a flexible and future-proof platform, allowing IKEA to quickly respond to ever-changing market needs while maintaining high call quality.

So if you are in Germany, you now can call in to this service and find out if IKEA products are available, where stores are and more. More information can be found in the news release.

Now if only there were an IKEA store closer to where I live now… I need to buy some new glasses to go with the ones we bought there 5 or 6 years ago…

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Technorati Tags: applications, voiceobjects, voicexml, voxeo, ikea, voice

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