Voxeo Talks

Like all marketing people, I love a good customer testimonial. It’s no big secret that many of the quotes that marketers feature in case studies and press releases start with a customer comment that is then tweaked, massaged and put back in front of the customer for approval. While these types of testimonials are extremely important and greatly appreciated, I was recently reminded that accolades are often best when they are unprompted and in the customer’s own words.

Voxeo talks a lot about our 24×7 Extreme Support. We can write engaging copy about how we stop at nothing to make customers happy or how our support engineers are VoiceXML-certified developers. We can work with customers to craft perfectly phrased recounts of their customer service experience. But nothing beats the real deal.

Voxeo’s Extreme Support team forwarded me a collection of unsolicited feedback. Here are some of the raw comments included in those emails and support tickets.

“Voxeo’s commitment to not just excellent performance, but to flawless performance… to not just near 100% success rate, but to a perfect success rate… is essential to our product.” 

“I gotta say you guys are unquestionably the best support team in the industry.”

“Voxeo and Voxeo support is freaking incredible…. Wow and you can quote me on that.”

“Voxeo Rules!”

“THANK YOU for such wonderful support.  I can’t remember the last time I experienced support like this, even when paying premium rates.  Your department is definitely unique.  I truly appreciate all the help and look forward to working with you in the future.”

“Thanks for the quick response.  Your support is fantastic.”

“Thanks for the speedy response (I’m impressed)!”

“Can I just simply say: You, guys, ROCK!”

“This is one of my best experiences EVER of getting comprehensive answers, quick replies, professional support on any question I have with your product. It’s being a real pleasure to do business with you.”

“Wow, you guys really go on beyond the call (pun intended).”

“As usual, you were right on, right away.”

“WOW you guys are FAST ”

We love getting comments – both positive and negative – and it was great to see this list from Support.  (And if you come across some of these quotes in future marketing materials, I’m telling you now they are real!)

If you aren’t a customer and want to experience Voxeo Extreme Support first hand, download Prophecy, try our VoiceObjects application platform, or sign up for Voxeo’s Evolution developer portal. Getting started with our products is free and so is our 24×7 developer support. 

Related posts:

1. Voxeo announces Prophecy 9 with new management UI, new SIP APIs… and Linux and Mac OS X support!
2. The “State of Voxeo” news release – announcing record growth and global expansion
3. We’re hiring… NOC Engineer, Customer Support Engineer, Technical Account Manager, Network Security Manager…
4. Want to save $$$ and recruit better contact center agents? Let Evolv On-Demand show you how.
5. Datamonitor names Voxeo as one of only two IVR vendors on “shortlist”

Tags: customers, marketing, support, testimonials, Voxeo

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