Voxeo partners with ICR to provide automated multi-channel customer interaction in the UK

December 15th, 2009 by Sabine Winterkamp

Voxe and ICR partner to provide customers with a wide range of applications addressing voice, mobile web, 2-way SMS and IM contact centre self-service. The partnership brings together technical excellence, an industry leading development and testing environment, robust deployment and superb Instant Messaging (IM) capabilities. Read the full story.


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  4. Voxeo’s IMified lets companies easily add Twitter for customer service
  5. Review of “Nu Bot” for automated end-to-end testing of IVR applications

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