Archive for January, 2010

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Visit Voxeo at VoiceCon

Friday, January 29th, 2010

VoiceCon Orlando 2010 will be held March 22-25, 2010 at the Gaylord Palms Resort & Convention Center in sunny Orlando, Florida (where Voxeo headquarters is also located).  We will not be exhibiting, however several Voxeons including Dan York, Director of Conversations will be in attendance.  Dan will be participating in two sessions:

March 22, 2010 – 3:15 pm

Dan York (speaker): Securing Communications

March 24, 2010 – 3:00 pm

Dan York (panelist): Presence: Preferences and Rules Drive Communications Effectiveness

If you would like to set up a meeting at the conference or at the Voxeo office (our Barista makes the best cup of joe in Orlando!) please email: Ananda Cheddie.

Want to learn how Voxeo can help unlock your communications and deliver a better customer experience? Please contact us!

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PM3 selects Voxeo as platform for global, multi-channel messaging

Wednesday, January 27th, 2010

Voxeo has been selected as the as the single communications application platform for PM3. They needed a platform that could provide cost-competitive worldwide coverage using XML hosting, deliver proven reliability, conform to undustry standards, and provide exceptional support. PM3 selected Voxeo after evaluating the major platforms in the market.

PM3 will now be able to leverage Voxeo’s global hosting network to more easily deliver voice, SMS and IM solutions around the globe.

Read the full story here.

Want to learn how Voxeo can help unlock your communications and deliver a better customer experience? Please contact us!

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Visit Voxeo at CallCenter World 2010 in Berlin

Wednesday, January 27th, 2010

Voxeo will exhibit at CallCenter World, February 08-11, 2010 in the Estrel Convention Center in Berlin.

Visit Voxeo at booth 1B2 and learn how we help businesses of all industries and sizes to create and manage communication solutions that improve service, increase loyalty, lower costs and drive new revenue.

Get a free exhibition pass and schedule a meeting with Voxeo. Just send us an email emeamarketing@voxeo.com.

Looking forward to see you in Berlin.

Want to learn how Voxeo can help unlock your communications and deliver a better customer experience? Please contact us!

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What’s with all these “Voxeo Speaks” videos? The story…

Wednesday, January 27th, 2010

If you are wondering what is going on with all these “Voxeo Speaks” videos appearing in our Voxeo Talks blog, here’s the deal – last week at ITEXPO I (Dan York) recorded several of the sessions in Thomas Howe’s Cloud Communications Summit with the intent of making them available through our voxeo.blip.tv channel. I have to use blip.tv because the videos are longer than the 10 minutes allowed by YouTube. But then, of course, I realized that to publish them to that channel in the way that I am currently using the channel, I needed to number them… and perhaps it’s just me, but I wanted them to be in rough chronological order with the other conference videos I have recorded.

So… I am basically “flushing the queue”, as it were, and getting some of the video I’ve had around for a few months up online. I’m almost there, but if you have worked with video you know that it takes a while to render. Over the next few days I should be all caught up.

I hope you enjoy the presentations – and yes, the lighting was horrible on that WPMU presentation… (well, actually the brightness of the slides caused the camera to reduce the exposure level).

P.S. And no, I don’t know why precisely I didn’t spin up a separate “blog” on the site specifically to house these videos. I still could… but now these are here in the Voxeo Talks stream. My thinking really was that people can subscribe directly to the blip.tv channel – and that we won’t have a zillion of these videos over the course of a year. I may revisit that thinking, though.

Want to learn how Voxeo can help unlock your communications and deliver a better customer experience? Please contact us!

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Posted in Videos, Voxeo Speaks | No Comments »

Voxeo Speaks #007 – The Apps Race – Dan York and Thomas Howe

Tuesday, January 26th, 2010

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At VON 2009 in Miami Beach, FL, Voxeo’s Dan York joined Thomas Howe and Suresh Bhandarkar to discuss the topic of applications and “app stores”. The abstract of the session was: The Apple App Store has proven the value of embracing third-party application developers to bring innovative, sticky and useful applications to subscribers. But how can service providers leverage the idea? To date device manufacturers like Research in Motion Ltd. and Palm Inc., or platform providers like Google Inc. and Broadsoft Corp. have led the applications charge-and reaped the benefits. This session will examine where carriers fit into the value chain ? and how they can build viable ecosystems of their own. … although Dan and Thomas took it in different directions in a lively and spirited discussion. More info about Voxeo can be found at www.voxeo.com and blogs.voxeo.com.

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Posted in Applications, Conferences, Videos, Voxeo, Voxeo Speaks, telephony | 1 Comment »

Voxeo Speaks #006 – Beyond Boxes: The Future of the PBX

Monday, January 25th, 2010

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Beyond Boxes: The Future of the PBX – On September 21, 2009, at the VON 2009 conference in Miami Beach, FL, Voxeo’s Dan York, Director of Conversations joined a panel discussion about the future of the PBX. Though the PBX has been the heart of enterprise telephony and arguably the heart of the business itself, hosted and cloud-based telephony are finally convincing customers to loosen their death grip on gear in the on-premises closet. This session will explain the advantages, such as ever-current applications, support for distributed workforces and (ironically) unprecedented user-level control. And, oh yeah, its opex-based model is pretty great for cash-strapped companies, too. Moderator: Mike Oeth, CEO, Junction Networks Other Panelist: Chris Thompson, Senior Product Manager, AdTran More information at http://blogs.voxeo.com

Want to learn how Voxeo can help unlock your communications and deliver a better customer experience? Please contact us!

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Posted in Conferences, Videos, Voxeo, Voxeo Speaks, telephony | No Comments »

Voxeo Speaks #005 – Building a Corporate Blog Portal using WordPress MU

Monday, January 25th, 2010

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At O’Reilly’s OSCON 2009 in San Jose, Voxeo’s Dan York spoke about using WordPress MU (WPMU) to create a corporate blog portal. Dan discussed how he used WPMU to create blogs.voxeo.com and specifically the tools he used, the lessons he learned and suggestions he would offer to others. NOTE: The video is very dark and could not be fixed in post-production. It is admittedly more of an audio file with some slides visible. FYI, the slides are available for viewing directly at http://www.slideshare.net/voxeo/oscon-2009-building-a-corporate-blog-portal-using-wordpress-mu-wpmu

Want to learn how Voxeo can help unlock your communications and deliver a better customer experience? Please contact us!

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Posted in Conferences, Social Media, Tools, Videos, Voxeo, Voxeo Speaks | No Comments »

Voxeo Speaks #004 – Dan York – Securing Cloud Telephony

Monday, January 25th, 2010

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Securing Cloud Telephony Dan York, CISSP, Director of Conversations ? Voxeo As voice and self-service applications move increasingly into the cloud and to IP communications, what do you need to be concerned about with regard to the security of hosted solutions? If you grow to trust the cloud, how can you be sure it will be there for you? What protections can you put in place? What backup plans can you establish? What questions should you ask potential hosted/cloud vendors? In this session, security professional Dan York will walk you through the basic risk areas of voice-over-IP security, explain how those relate to both hosted and hybrid configurations and leave you with a concrete list of questions to consider in considering hosted/cloud options. Slides available here: http://www.slideshare.net/voxeo/speechtek-2009-securing-cloud-telephony-aug2009

Want to learn how Voxeo can help unlock your communications and deliver a better customer experience? Please contact us!

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Posted in Cloud telephony, Conferences, Security, SpeechTEK, Videos, Voxeo, Voxeo Speaks | 2 Comments »

Voxeo Speaks #003 – SpeechTEK 2009 – Dan Burnett – Optimizing Speech Recognition Rejection Thresholds

Monday, January 25th, 2010

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Optimizing Speech Recognizer Rejection Thresholds Dr. Daniel C Burnett, Director of Speech Technologies ? Voxeo This session will explain ASR (automatic speech recognizer) confidence rejection thresholds: what they are, where they come from, and their criticality to your ASR-enabled IVR. We describe the steps necessary to optimize this important threshold value throughout your application, covering transcription, the importance of grammar coverage, and an explanation of terms such as the Equal Error Rate. This session is ideal for those ready to take their ASR-enabled IVR tuning to the next level. Slides available at: http://www.slideshare.net/voxeo/speechtek-2009-optimizing-speech-recognizer-rejection-thresholds

Want to learn how Voxeo can help unlock your communications and deliver a better customer experience? Please contact us!

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Posted in Conferences, Speech Recognition, SpeechTEK, Tools, Videos, Voxeo, Voxeo Speaks, speech | No Comments »

Soak up Some Sunshine with Voxeo at IT Expo in SOBE

Monday, January 18th, 2010

A few of Voxeo’s finest will be soaking up some sunshine in SOBE (SOuth BEach), Miami on January 20 – 22, 2010.  Jose de Castro Chief Architect Voxeo Labs, Director of Conversations Dan York, as well as VP of Innovation Jason Goecke will be participating at IT Expo East and the inaugural one day workshop called The Cloud Communications Show held at the Miami Beach Convention Center.  Their sessions are:

Dan York

The Cloud Communications Show: 1/20/2010

“Cloud Telephony for the Enterprise”

This session discusses tradeoffs in deploying communications applications behind the firewall, with a hosted partner or through elastic mechanisms such as Amazon’s EC2.

Other speakers planned for this session are Troy Davis, CEO of CloudVox, and Evan Cooke, Co-Founder and CTO of Twilio.  Thomas Howe will moderate the session.

Jason Goecke

The Cloud Communications Show: 1/20/2010

“Introduction to Voice Mashups: An introduction to the concept and architecture of using voice as part of modern web-based applications.”

Concrete voice mashup examples will be demonstrated, along with the business cases that support them.

Jason Goecke will be speaking, other speakers planned for this session are David Troy, Founder of Roundhouse Technologies, Jay Phillips, Founder of Adhearsion, and Joe Developer.  Thomas Howe will moderate the session.

Jose de Castro

IT Expo Conference: 1/21/2010, 2:00-2:45pm

“Value in the Clouds: The Evolution of the Telephone Industry”

With tremendous pressure on businesses and telephone companies of all sizes to generate new revenue without new capital or operational spending, hosted application opportunities are moving to the forefront of the communications arena. To fully leverage current opportunities in this fast-paced market, market participants need to first understand past and current computing models as well as the evolution of service providers beyond owning networks and selling basic voice offering. This session will discuss the evolution of the telco to more than merely a dial tone provider, the different telco models in existence today, and the new revenue potential of today’s telecom market.

Participating companies include Voxeo, Ifbyphone and CallFire.

Voxeo Corporation

If you are planning to attend IT Expo East in Miami or are in the area and would like to coordinate a meeting with Jose, Dan and/or Jason drop us a note!

Want to learn how Voxeo can help unlock your communications and deliver a better customer experience? Please contact us!

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Posted in Cloud telephony, Conferences, Voxeo | 2 Comments »

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