Voxeo Talks

A hybrid IVR platform is one that is available as a hosted/cloud-based solution and as an on-premise deployment. Just to be clear, we are not simply talking about two distinct offerings delivered by a single vendor. We mean one platform – offered two ways.   Benefits include the ability to migrate between deployment models at any time or to take advantage of both deployment models at the same time — with no changes whatsoever to your applications. That’s exactly what our partner Tele-Works did to enable Harris Computer Systems to serve a diverse base of utility customers.

Harris Computer Systems provides Customer Information Systems, billing software and other solutions to thousands of utility customers throughout North America. Harris recognized that IVR is a key component to a successful utility’s customer service department, but required a way to serve all of their customers – from the largest to the smallest – with one consistent solution.

Tele-Works provided a Voxeo-powered solution that uniquely supports both hosted and on-premise deployments, as well as inbound and outbound calling, from a single code base. The Tele-Works solution extends across Harris’ complete utility product portfolio, giving thousands of utility customers access to quality IVR at price points that were previously unattainable.  Read the case study here.

Related posts:

1. Celebrating gift cards… and cloud-based telephony
2. Voice & Cloud Computing: “Pushing IVR Into The Cloud, Part 1: Making the Move”
3. 1.800.Flights takes to the Voxeo cloud
4. Can you trust the cloud (platform) to be there? (As Google’s App Engine goes down briefly…)
5. Navigate the holiday traffic with 511 IVR

Tags: case study, Hosted IVR, Hybrid, ivr, IVR hosting, Tele-Works, utilities, utility