Voxeo Talks

Join us for our Business Webinar on April 15, 2010.

Dan York, Director Conversations at Voxeo and Elizabeth Herrell, Vice President and Principal Analyst at Forrester Research, Inc. will talk about “How to Transform your Customer’s Experience While Driving Down Costs”.

Customers today expect more when they engage with companies and offering merely “good” service is no longer sufficient to retain their loyalty. Contact centers need to quickly respond to changing customer demands and deliver dynamic support consistently across all channels.

This webinar examines innovative solutions that support the new customer imperative. It will also provide insight into emerging market trends for contact centers including social media, blending inbound and outbound transactions, cross channel communications and customer experience analytics.

Dan York and Elizabeth Herrell will talk about customer expectations on phone self-services, benefits of multi-channel strategies in customer service, and the usage of new channels such as social medias within this service offerings. They will provide best practices for state-of-the-art services that increase customer satisfaction and reduce costs.

Looking forward to welcome you in this webinar.

Date: April 15, 2010

Time: 9:00 AM Western, 12:00 PM Eastern, 6:00 PM Central European

REGISTER NOW

Related posts:

1. View Business Webinar “How to Transform your Customer’s Experience While Driving Down Costs”
2. Free Webinar on Jan 27: Leveraging Outbound IVR to Proactively Engage Customers
3. Upcoming Webinar: Using Personalized Self-Service To Deliver a Better Customer Experience
4. Free Webinar: How You Can Use Analytics and BI To Create A Better Customer Experience
5. Upcoming Webinar: How IVR is Reshaping Revenue-Generating Contact Centers

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