Voxeo Talks

Out at eComm in San Francisco today, Voxeo customer Ringio launched their cloud communications service that gives small and medium businesses the kind of positive customer calling experience you would expect out of a much larger company. I like how this Information Week article explains Ringio:

Just because SMBs can’t afford enterprise-class call center technology doesn’t mean that they don’t have call-center needs every bit as complex as large corporations. Moreover, with smaller customer bases and less entrenched brand recognition, the quality of customer care that SMBs provide, potentially, can have a bigger impact on the bottom line. Bringing the CRM and telephony functionality that enterprises take for granted to SMBs is the premise of the Rich Calling service announced today by Ringio.

Ringio’s news release gives a bit more context for their “Rich Calling Service” and how they see it helping SMBs provide a better customer experience.

I had a chance to interview Ringio CEO Sam Aparicio and in the resulting video you can see in the demo both how easy it is to set up and also what it can do for both the business and customers.

From a caller perspective, I was:

• Given a personalized greeting (you can hear that in the video);
• Promptly connected to someone at the company.

From the company perspective, when my call came in, Sam:

• Received a screen pop with my contact info, recent calls and conversations and other notes. This allows him to very easily see what I’ve been doing and why I might be calling. (In the age of Twitter, I could see one of the links being to someone’s Twitter page where I could simply look at that to see their recent activity.
• Was able to perform basic call functions like Hold and Transfer;
• Was able to see the presence of other people connected to the system and thereby be able to figure out who would be available to take the call;
• Write notes about the call.

Now, sure, you can do this in other premise CRM systems, but this is all out in the cloud and able to be managed through a web interface or through a mobile interface. Ringio has a nice “tour” page that explains how their service is “Far More Than a Small Business Phone System”.

It’s simple and easy to try out… you just have to go do www.ringio.com and sign up…

And if you want to watch Sam and I talking about the service, here’s the video (where he also talks about how Voxeo’s platform is used by the service):

We congratulate Ringio on their launch and look forward to their success!

Related posts:

1. Case Study: In the cloud or on premise… how hybrid IVR helps Harris Computer Systems serve utilities large and small
2. Celebrating gift cards… and cloud-based telephony
3. Voxeo Speaks #004 – Dan York – Securing Cloud Telephony
4. Want to save $$$ and recruit better contact center agents? Let Evolv On-Demand show you how.
5. Slides for Dan York’s “Securing Cloud Telephony” SpeechTEK talk now available…

Tags: Cloud

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