BlueFlame Industries, which focuses on many different industries and project scopes, founded Integrated Voice Solutions (IVS) in 2004 with a singular mission in mind: pairing world-class professional services with open technology standards to build best-in-class, self-service solutions for call centers, financial institutions, utilities, healthcare providers and the retail industry. We chatted with Jay Bolton of BlueFlame to learn more about IVS, Arca+ and BlueFlame’s latest projects.
Overview:
BlueFlame was founded as a vehicle for creating companies from our ideas. We started IVS, our first company, at the same time, and it has grown to 45 employees and $6 million in revenue. Now, BlueFlame serves as a launch pad for not just our ideas but for all ideas – connecting people to the resources they need, both in terms of finances and expertise, to get their ideas off the ground.
Arca+ is the next company we are launching, with a defined goal of giving our clients the ability to more easily migrate away from outdated technology.
How are you specifically addressing the key concerns in your markets with Arca+?
Arca+ was created to ease the migration and cut the cost of moving applications to new technology. It was created for our clients, because we found it unfathomable for our clients to have to incur redevelopment costs every time technology advanced – or worse, that they remain stuck on that older technology. Today we have input adapters for Edify EVIP and end-of-life IQTalk and export adapters for Voxeo Prophecy or VoiceObjects. We will create other adapters as the market demands. When an application is designed using our Visio-like ARCA+ Designer tool, most of the development is done and can be exported directly to Prophecy or VoiceObjects to create the application. Using Arca+ we are able to cut timelines down by 75% and cost by 50%. There are no support, license, or service fees other than the project itself. This is a huge differentiator.
Why did you partner with Voxeo?
Voxeo’s culture and technology was an immediate hit with us at IVS. The Voxeo team and our team just “clicked.” Voxeo’s immense dedication to the customer is unmatched in this industry and the staff is always at the ready to hard charge in assisting us. We appreciate that and know that’s what our clients expect and deserve from us, as well. Voxeo allows us to offer lower platform support fees, better hosting options, a better IVR platform and better support. Additionally, Voxeo’s support for multi-channel service gives us the flexibility to know we have a solid partner for future BlueFlame products.
What’s up next for your organization?
We are continuing to grow the BlueFlame Network, our social-networking tool for connecting entrepreneurs with venture capitalists and others with specialized knowledge needed to build and grow successful companies. Also, we are adding additional functionality to Arca+, such as adding additional channels including SMS functionality, a drag-and-drop design palette for applications, new input adapters for translating other application languages, and identity verification in conjunction with another Voxeo partner (ArmorVox).
Arca+ Import/Export Demos:
Importing a legacy application into the Arca+ Eclipse plug-in –
Exporting that application to VoiceObjects -
Contact info:
Visit IVS’ website for more info on Arca+. The IVS sales team (sales@integratedvoicesolutions.com) also offers a no-obligation cost analysis for rewriting an application from scratch vs. what it will take IVS to deliver using Arca+.
Related posts:
- Partner Spotlight: Waterfield Technologies
- Voxeo Partner Spotlight: Chrysalis Software
- Partner Spotlight: Digital DataVoice
- Partner Spotlight: OneReach
- Voxeo and IVS: Partners In Legacy IVR Migration
Want to learn how Voxeo can help unlock your communications and deliver a better customer experience? Please contact us!
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