Are you interested in improving self-service effectiveness, customer experience and return on investment for contact centers? Join Interactions, Opus Research, Hyatt and TMCNet for this upcoming webinar - “How IVR is Reshaping Revenue Generating Contact Centers” – on April 25th, 2012 at 2pm Eastern, 11am Pacific time. This webinar will discuss ways to improve sales efficiency, self-service resolution techniques, and customer and employee satisfaction.
From the official description:
Voice Automation has not traditionally played a significant role in revenue-oriented contact centers. The prominent thinking is that ‘people do a better job selling than machines’. While that point might be true, an effective automated system can play a key role in a sales center even if it does not take on the role of ‘selling’.
Attendees will learn:
- Best practices for introducing automation into a revenue-generating contact center
- How global brands have successfully introduced automation into their sales practices
- The latest technologies and trends for improving voice automation
For more information and to enroll, please visit the official website.
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