Upcoming Webinar: Using Personalized Self-Service To Deliver a Better Customer Experience

Smart businesses know their customers and can leverage that knowledge into personalized and efficient self-service channels that build loyalty and improve customer satisfaction.

Join Voxeo and Digital DataVoice on Tuesday, May 1, 2012 at 1 PM Eastern time to explore how personalized customer self-service leads to happier, more loyal customers and contact center cost savings. Hear from some of the industry’s leading experts who will explore the design, development and business benefits of modern, personalized IVR and multi-channel self-service.

Best Practices Covered Include:

-Personalized multi-channel self-service design and development

-How to deliver dynamic, relevant and specialized content to the caller

-Using personalization to provide proactive outbound service

-Using personalization to more effectively cross-sell and upsell

-Metrics from companies that have improved their customer experience with a well designed IVR

Related posts:

1. Upcoming Webinar: Address the Customer Experience Imperative
2. Upcoming Webinar: Turning Customer Service Inside Out with Proactive Customer Engagement
3. Upcoming CRM Webinar: Self-Service Solutions That Delight Customers and Reduce Costs
4. Business Webinar: How to Transform your Customer’s Experience While Driving Down Costs
5. View Business Webinar “How to Transform your Customer’s Experience While Driving Down Costs”