In this interview from SpeechTEK 2012, Voxeo’s SVP of Sales and Marketing, Clayton Reed, discusses the future of customer self-service, including the importance integrating text, voice and social channels with mobile apps and mobile web to create a fully rounded mobility strategy, why personalization is paramount and the customer now is in control to “vote with a click” if their needs are not being met, and how Voxeo’s integrated strategy of application development and lifecycle management enables you to build once and deploy on multiple channels, constantly optimize your self-service offerings with analytics, and lower your total cost of ownership while improving the quality of your customer service.
Check out the full interview:
Voxeo at Customer Service Experience 2012 from NJ Video Marketing on Vimeo.
Related posts:
- Video – Voxeo CEO Jonathan Taylor accepts Market Leader Award at SpeechTEK 2008
- Register Today: CRM Magazine Roundtable – How Mobility is Changing Service Efforts
- Voxeo Interviews Asif Khan of the Location Based Marketing Association
- Register Today: Frost & Sullivan eBroadcast: Balancing Customer Experience and Profitability in a Mobile World
