The aggregate results of the study are intended to assess what progress the customer service community currently has made in integrating web apps/native apps into their self-service offerings, and what plans are being made in this area for the year to come.
For your participation, the first 200 people to finish this survey will receive a $5 Starbucks Card via email if completed before November 2nd, 2012.
Interested? Take the survey here.
- Voxeo and ICMI Webinar: Building a Mobile Customer Service Strategy
- Participate in Aberdeen’s Cloud-Based Contact Center Study and Receive a Free Copy
- Let’s learn from our mistakes: Mobile Customer Service, the Contact Center, and the Context Gap
- New Stats About Customer Service Trends by Aberdeen Research
- Is Your Customer Service Strategy “Antifragile?”