It is estimated that 87% of the world’s population owns a mobile device. And Smartphones are the fastest growing segment of the mobile industry. Today’s consumers have access from their mobile devices anytime and anywhere. They can research and compare products, make immediate purchases, and share their opinions…all their opinions!
Join Voxeo and ICMI this Thursday, November 15th at 1pm ET for our webinar, “Building a Mobile Customer Service Strategy.”
We’ll look at the state of mobile service and review ICMI’s latest research. Join us live and learn:
- How to gain executive buyoff for a Mobile Customer Service Strategy and demonstrate the ROI
- What your competitors and other industries are doing
- Why Mobile should become a supported customer service channel in your contact center
- How to prepare your contact center AND your customers to ensure great customer satisfaction across all your channels…both live agent and automated self-service
A good Mobile Customer Service Strategy can lower your support costs, increase your response rates, and improve the customer experience. Join us to hear how to get started with your own Mobile Customer Service Strategy!
Learn more and REGISTER HERE.
- Be a Part Of ICMI’s Mobile Customer Service Strategy Research Study!
- Upcoming CRM Webinar: Self-Service Solutions That Delight Customers and Reduce Costs
- Upcoming Webinar: Turning Customer Service Inside Out with Proactive Customer Engagement
- Is Your Customer Service Strategy “Antifragile?”
- The Evolution Of the Contact Center: Voxeo At Mobile Voice Conference