Voxeo Talks

As I mentioned last week, I was part of a webinar panel on Wednesday looking at questions like:

Would you like to learn how to use analytics and business intelligence to create a better experience for your customers? As you move into multi-channel communication across voice, SMS, IM and more, would you like to have your analytics work across all those channels?

While the event itself is now over, you can still register and view the archive of the webinar. I’ve also made the slides available in our SlideShare account… although since I’ve done them in the minimalist style I prefer, your best bet may be to listen to the recording:

You are also welcome to go to view our analytics data sheet or

to take our analytics for a spin!

Would you like to learn how to use analytics and business intelligence to create a better experience for your customers? As you move into multi-channel communication across voice, SMS, IM and more, would you like to have your analytics work across all those channels?

You can learn about all of this and much more on a free webinar sponsored by DestinationCRM on:

WEDNESDAY, JANUARY 26th, 2011
2:00pm US Eastern, 11:00am US Pacific

You can register for free and either join the call live – or listen to the archive later if you can’t attend.

I (Dan York) will be on the panel along with folks from Angel and Coveo. We’ll be covering topics including:

• How to achieve a unified analytics view across multiple self-service channels, including voice, SMS, IM, and social networking
• How to uncover problem areas in your voice application using BI Analytics
• How to leverage Enterprise Search 2.0 solutions in all Customer Support systems to power real-time Voice of the Customer analytics and enhance decision-making

It should be an interesting and educational event.

By the way, a key product we have that provides this analytics and BI capability is our VoiceObjects application lifecycle suite. You can download a free version of VoiceObjects to try it out yourself.

We also have a whitepaper out about VoiceObjects Analyzer Report Samples with this abstract:

VoiceObjects Analyzer is a service analysis environment enabling instant reporting on key business, operational, and application design questions. In addition to enabling users to create custom reports, VoiceObjects Analyzer delivers over 50 out-of-the-box reports providing valuable insight into the usage and acceptance of application services by leveraging the power of common business intelligence frameworks such as SAP BusinessObjects, IBM Cognos, and MicroStrategy. This whitepaper provides 10 report examples that highlight the analytical capabilities of VoiceObjects Analyzer.

Please feel free to contact us if you have questions about how we can help with analytics and integration to leading business intelligence systems. And please do join the webinar next week to learn more!