Archive for the ‘Cloud Computing’ Category

Voxeo Announces VoiceObjects On-Demand, Bringing Easy Voice/IM/SMS Creation to the Cloud

Monday, August 2nd, 2010

 

VoiceObjects On-Demand

Have you wanted to easily create an application that communicates with your customers via voice, SMS/texting, instant messaging, Twitter and more? (what we call  Unified Self-Service) Have you looked at our VoiceObjects product but didn’t have an easy way to deploy the required on-premises server?

Today we are pleased to announce that we are making the ability to create multi-channel self-service applications simpler than ever with the release of VoiceObjects On-Demand.

No more need to have your own VoiceObjects server.  Simply download the desktop client and start building applications!  What you get is:

  1. Instant startup.
  2. Instant expansion.
  3. Zero hardware costs and affordable pay-as-you-go pricing.
  4. Full control over application integration and lifecycle management with no vendor lock-in.
  5. Mission-critical infrastructure including multi-site redundancy, business continuity, and proven scalability.
  6. Direct access to Voxeo’s world-wide hosted VoiceXML IVR platform, deployed in seven sites around the world.
  7. Direct access to Voxeo’s high-quality, inexpensive speech recognition capabilities in 40 languages.
  8. Direct access to other Voxeo features including encrypted call recording and SIP VoIP connectivity.
  9. Connectivity to existing on-premise VoiceXML IVR platforms from Avaya, Cisco, Genesys, Intervoice, and more.
  10. Voxeo’s unmatched 100% uptime SLA including 24×7 support and guaranteed 20 minute responses.

Oh… and did I mention that it is free to get started?

Don’t take my word for it, though, head on over to this page and check it out yourself:

http://www.voxeo.com/vo-ondemand

You can also watch this video introduction:

We’re very excited to have this new service available… and we’re looking forward to seeing what you all build with it!


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Video: Dan York at ITEXPO talking about cloud, security and what’s next

Wednesday, March 3rd, 2010

At ITEXPO back in January, Eric Linask at TMC interviewed me in what has seemed to become a regular every-six-months routine. In the interview, I discussed:

  • the Cloud Communications Summit and pushing communications out into “the cloud”
  • security issues related to cloud communications
  • what’s next in communications, including multi-channel communications (a part of which we refer to as Unified Self-Service)

The big black vehicle behind me was being raffled off as part of the event promotion… hence why we were there. (Wouldn’t it perhaps have been more interesting if we did the interview inside the vehicle?) Anyway… here’s the video: (and will astute observers notice anything about me that is different from the other videos I’ve done?)


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Slides for Dan York’s “Securing Cloud Telephony” SpeechTEK talk now available…

Thursday, August 27th, 2009

On Monday, August 24th, at SpeechTEK in New York, I (Dan York) gave a talk called “Securing Cloud Telephony” with the abstract:

As voice and self-service applications move increasingly into the cloud and to IP communications, what do you need to be concerned about with regard to the security of hosted solutions? If you grow to trust the cloud, how can you be sure it will be there for you? What protections can you put in place? What backup plans can you establish? What questions should you ask potential hosted/cloud vendors? In this session, security professional Dan York will walk you through the basic risk areas of voice-over-IP security, explain how those relate to both hosted and hybrid configurations and leave you with a concrete list of questions to consider in considering hosted/cloud options.

My slides are now available here:

http://www.slideshare.net/voxeo/speechtek-2009-securing-cloud-telephony-aug2009

Given that SpeechTEK records all the sessions and sells the resulting CD, I doubt that I will be able to publish a recording of the talk. Perhaps at a future time I’ll be able to give a similar talk at conference that allows open recording/distribution… or maybe I’ll just have to do a webinar some time on the topic. :-)

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THE CLOUD MUST BE OPEN! Voxeo Announces Tropo: The Open Source Cloud Telephony Service

Thursday, July 23rd, 2009

tropo.comlogo.jpgTHE CLOUD MUST BE OPEN!

Can we say that any clearer? What is the point of running your applications “in the cloud” if you are locked-in to using a single cloud provider?

Here at OSCON yesterday, Tim O’Reilly stood onstage in his keynote and spoke about centralized services and databases and their “natural tendency toward monopoly“. He and others here continue to sound the alarm and warn that our increasing reliance on “the cloud” brings with it the danger of relying on cloud services that will simply lock us in to new proprietary systems and protocols.

We agree.

At Voxeo, we don’t think you should be forced to use a particular cloud telephony service simply because they are the only one who supports the protocol or language you want to use. When we launched Tropo.com back at eComm in March, this was one of our underlying concerns:

How do we prevent vendor lock-in for cloud telephony?

How do we make it so that our customers can develop their applications on Tropo.com, but yet have the freedom to take those applications and run them on some other provider’s service if they want to?

In looking at it, we saw the fairly obvious route that will no doubt seem radical to many:

We are making the Tropo.com source code available as open source. 

Yep… we’re opening the cloud. As our CEO Jonathan Taylor said (and yes, he actually did write this):

“Since 1999, Voxeo’s core mission has been to make telephony easy, effective and free of lock-in. We’ve been tearing down the walled gardens of telecom and replacing them with an open and accessible environment,” said Jonathan Taylor, CEO of Voxeo. “Nothing demonstrates this commitment better than Tropo’s completely open standards foundation and open-source availability. Unlike cloud vendors that use open-source but offer little back to the open-source community, we’re showing how cloud computing can be both completely open for end customers and concretely beneficial to open-source developers.” 

As both the news release and the post on our Tropo blog indicate, today marks the start of the process. We’ve made available two of the components that make up Tropo.com:

  • Tropo SIP Servlet, which implements the Tropo core Java API for telephony applications and a mechanism to host a wide variety of programming languages on top of that API. The Tropo SIP Servlet is built on the Java SIP Servlet standard, JSR-289. SIP Servlet platforms are available from many vendors including Voxeo, Oracle, Avaya, and Redhat. The Tropo SIP Servlet uses another standard, the IETF’s MRCP standard to control audio interaction during calls. By open-sourcing this technology, we hope to support a wider variety of MRCP servers, and ultimately support any media platform that implements the Java Media Server Control API, JSR-309. 
  • Tropo “Shims” for Groovy, JavaScript, Python, PHP and Ruby programming languages. Tropo Shims adapt the Tropo core API for use in a specific programming language. Open-sourcing these components enables Tropo to quickly support other programming languages. By releasing this code and working with the open-source telephony community, we hope to add support for additional programming languages such as Clojure, JavaFX, and Scala.

Over the coming weeks, Jason Goecke and Jay Phillips of our newly-announced Voxeo Labs team will release additional Tropo components that will allow you to run your own Tropo applications in private clouds, elastic computing services, or on your own servers in conjunction with Voxeo’s free Prophecy platform. Over the coming months, Voxeo Labs will work to support the widest variety of SIP Servlet and media server platforms, ultimately giving you a simple yet powerful telephony API that will work across the widest variety of platforms and vendors. Jason and Jay will be posting more information to the Voxeo Labs blog in the days and weeks ahead.

It’s all about having an open and interoperable cloud.

We’re excited about the possibilities – we hope you are, too. Will you join us now in bringing about open and interoperable cloud telephony?


P.S. This move may not be a surprise to those of you familiar with our traditional VoiceXML hosting business. You know that for 10 years we’ve been providing the most open standards-compliant XML voice application platform and today have grown to be the world’s largest provider of VoiceXML hosting, with more companies bringing their XML applications to our platform every day. We have grown our business successfully by providing those customers the best possible platform and providing the industry’s best customer service… not by locking them in…


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Dan York speaking on “Securing Cloud Telephony” at SpeechTEK in August

Monday, July 13th, 2009

FYI, if you are going to be in New York City for the SpeechTEK show August 24 to 26, I’ll be speaking there on the topic of “Securing Cloud Telephony” on Monday, August 24, 2009. The abstract of the talk is:

As voice and self-service applications move increasingly into the cloud and to IP communications, what do you need to be concerned about with regard to the security of hosted solutions? If you grow to trust the cloud, how can you be sure it will be there for you? What protections can you put in place? What backup plans can you establish? What questions should you ask potential hosted/cloud vendors? In this session, security professional Dan York will walk you through the basic risk areas of voice-over-IP security, explain how those relate to both hosted and hybrid configurations and leave you with a concrete list of questions to consider in considering hosted/cloud options.

It should be a fun talk to give on a topic rather important these days.

P.S. And yes, the SpeechTEK list of sessions still uses my previous job title.


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Rajeev Motwani Remembered

Monday, June 8th, 2009

I sadly heard the news that my former adviser, Prof. Rajeev Motwani, at Stanford University passed away on Friday in an accident.

During my graduate study at Stanford, I truly appreciated his willingness to reach out and help to off-campus students like me.

In recent years, Prof. Motwani has become well known among Silicon Valley entrepreneurs due to his early involvement in Google, Paypal, and other start-ups in the valley.

It is a huge loss to Computer Science at Stanford, and the industry as a whole.

My sincere condolence to his family.


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This time it’s personal… registration for our special-edition VoiceObjects Jam Session is open

Wednesday, June 3rd, 2009

While Voxeo holds regular technical Jam Sessions for our VoiceObjects developer community, this month we’re really jamming with a special-edition session on the business advantages of personalization. With personalization, self-service applications can automatically adapt to individual preferences and recent transactions for an improved customer experience, lower costs and untapped revenue opportunities.

Industry veteran and VoiceObjects founder, Michael Codini, will talk about how you can:

  • Delight callers with personalization
  • Determine if your applications are meeting caller needs
  • Learn from customer behavior
  • Adapt applications on-the-fly based on customer preferences, recent transactions and more
  • Deliver targeted offers
  • Leverage investments in business intelligence

The online Jam Session will take place on Tuesday, June 16th at 11:00 AM EST, 8:00 AM PST, 5:00 PM CEST.  You can register here.

Click here to learn more about our regular, monthly technical Jam Sessions.


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eComm Podcast: Irv Shapiro of IfByPhone on “CloudTelephony”

Monday, January 19th, 2009

ecomm2009promo-1.jpgOver on the eComm blog, Lee Dryburgh has been doing a series of podcast interviews, for which he has also very nicely provided transcripts for people not wanting to listen to a 45-minute podcast, and one of Lee’s latest interviews is with Irv Shapiro, CEO of IfByPhone, on the subject of “Cloud Telephony”. It’s an interesting interview and one I’d recommend to readers.

If you’d like to meet Irv and other folks like him, please do consider attending eComm - Early Bird registration ends today!

P.S. And yes, IfByPhone has been a partner of ours for over a year and uses Voxeo technology within parts of their infrastructure… but regardless of that, I would still recommend the interview. IfByPhone is doing some great stuff to make voice apps very accessible to web developers.


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Dan York speaking today in a “Hosted Speech Solutions” webinar

Thursday, November 13th, 2008

stm-webinar-20081113.jpgIn about 3 hours, at 11am US Pacific / 2pm US Eastern, I (Dan York) will be participating in a “Hosted Speech Solutions” webinar sponsored by Speech Tech Magazine. I’ll be joining colleagues from Microsoft (TellMe), Angel.com and Convergys. We’ll be talking about each of our hosted offerings and then answering a series of questions before then throwing it open to questions from the audience.

If you would like to join in and learn about our solutions (and those of our competitors), you can register for free.

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Voice and web services? Cloud computing? – Video of Jon Arnold/Dan York interview at ITEXPO

Monday, October 13th, 2008

jonarnold-danyork-itexpo2008.jpgIs the role of “voice” diminished or enhanced by the availability of web services? How does voice fit into the “cloud”? Where do service providers fit into the picture?

Out at ITEXPO last month in Los Angeles, industry analyst Jon Arnold asked me (Dan York) to participate in a series of video interviews he was recording for his IPConvergence.TV site. In the interview, which is now available for viewing, we talked about “voice-enabling” business processes, web services, “cloud computing”, the challenges to service providers and customers and much, much more. Jon also asked me to talk a bit about what I see ahead of us in the next few years. It was a fun interview to do and I appreciated the opportunity.

NOTE: There is no way to currently embed the video, so you’ll need to watch it over on TMC’s site. I’ll also note that on my Mac I couldn’t watch the video in Firefox but instead had to use Safari. Now this may be due to some local configuration issue on my system, but I thought I’d mention it.

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