Voxeo Talks

Voxeo will be exhibiting at Enterprise Connect 2012, at booth 1143, and we want to see you there! The Enterprise Connect Conference + Expo runs from March 26-29, 2012, at the Gaylord Palms Convention Center in sunny Orlando, Florida, and addresses all of the technology trends that shape collaboration and communications.

The conference has over 50 sessions and a variety of Keynote and General Sessions hosted by industry thought leaders, covering a full range of applications surrounding these key themes:

• Cloud-based Communications Services and Systems
• Managing and Securing Converged Networks
• Mobility
• SIP Trunking
• Social Apps and Networks
• Strategies for Communications and Collaboration
• Unified Communications
• Video

Interested in joining us? Take advantage of this promotional offer: Save 35% off the on-site price for the Entire Event and 3-Day Conference Packages or register for a Free Expo Pass with Priority Code CPHVVR278.

We hope to see you there! If you’ll be at Enterprise Connect and would like to set up a meeting or take a tour of our office, contact Samantha Seidman at sseidman@voxeo.com.

Voxeo is at IQPC Call Center Week in Orlando right now, and we’re excited to make the announcement of our first Voxeo Connect Certified Partner Application: MicroMessenger, the interactive campaign management and outbound notification application from MicroAutomation. MicroMessenger’s certification as a Voxeo partner application represents the next step in the strategic partnership between Voxeo and MicroAutomation, which began in 2011 with MicroAutomation’s certification as a preferred Professional Services partner within the Voxeo Connect partner program.

MicroMessenger provides a standards-based, fully hosted solution for proactive, event-based customer care, with complete, turnkey campaign management for interactive, outbound service and notifications. The platform is extremely flexible, so whether you’re working on ad-hoc projects such as sending seasonal notifications, or powering core business processes like verifications and appointment scheduling, you’ll be able to develop campaigns easily, and quickly show a return on your investment due to MicroMessenger’s low-cost startup and on-demand access. And with MicroMessenger’s hosting on the Voxeo Prophecy cloud, you have a 100% uptime guarantee on a reliable IVR platform with no large upfront investment in on-premise equipment.

Sample applications include:

• Payment reminders
• Shipping notifications
• Targeted product offers
• Service changes/outages/interruptions
• Employee alerts
• Appointment reminders/confirmations/rescheduling
• Emergency alerts
• Personalized information delivery
• Seasonal campaigns

Looking for more info on best practices in outbound customer service and proactive customer engagement? Check out the Voxeo/MicroAutomation whitepaper on the business case for Outbound IVR, then learn more about Voxeo Outbound IVR /SMS and MicroAutomation MicroMessenger.

Are you in Austin, TX, this week (Sept 13-15, 2011) for ITEXPO, the Cloud Communications Summit or any of the other co-located events? If so, Voxeons Dan York, Johnny Diggz and Jose de Castro will be on hand speaking at a number of events. Our full schedule is here:

http://blogs.voxeo.com/events/itexpo-west-2011/

It’s probably no surprise, but we’ll be quite involved with the Cloud Communications Summit, in particular. It should be a great event and we’re definitely looking forward to meeting folks there.

If you are going to be in Austin for the shows and would like to connect, please let us know via email or meet up with us at one of our presentations.

See you there!

Just one week from today, Voxeons will be out in force at SpeechTEK 2011 in New York City – will you be there, too?

Check out our video sneak peak for a glimpse of what we’ll be doing at our booth… and check out our events page for the list of our speakers:

http://blogs.voxeo.com/events/speechtek2011/

And watch this blog site and our Twitter feed as we have some great announcements on tap to share with you all!

P.S. It’s not too late to register to attend SpeechTEK… and we have a discount code available…

This week out at O’Reilly’s “OSCON 2011” (open source convention), in Portland, Oregon, Voxeo Labs’ Johnny Diggz and Adam Kalsey will be on-hand to speak and meet with developers. Full details can be found on our events page:

http://blogs.voxeo.com/events/oscon2011/

The three presentations are:

• Open Source Tools, Social Media and Crisis Response

  Johnny Diggz (Geeks Without Bounds)
  11:30am Thursday, 07/28/2011

• Managing Open Source Releases of a Cloud Platform

  Adam Kalsey (Tropo)
  11:00am Friday, 07/29/2011

• Why Should You Care about IPv6? And What Should You Do about It?

  Dan York Adam Kalsey (Voxeo Corporation)
  11:50am Friday, 07/29/2011

I (Dan York) was planning to attend but unfortunately am not able to do so because as my wife is still recovering from breast cancer surgery. Adam has very graciously agreed to cover my IPv6 talk.

If you are out at what looks to be a spectacular event this week, please do catch up with Adam and Diggz and learn all about the cool developer services they are rolling out!

Each morning here at eComm in San Francisco (June 27-29) at 7:45am US Pacific, I (Dan York) will be joining Andy Abramson for a one-hour live broadcast on the VoIP Users Conference (VUC) audio and video bridge.

You can join the call and listen in via the contact info found on the VUC site. If all you want to do is call (and not use video), you can use any of these ways to connect:

• SIP: 200901@login.zipdx.com
• Skype: vuc.me
• Regular old PSTN phone: +15672522286

We[1] are doing this all three days of eComm and are planning to somewhat randomly pull in speakers and others that we see in the eComm breakfast area. Today we’ve already lined up:

• Alec Saunders of the new Voice 3.0 Manifesto fame
• Todd Carothers of CounterPath
• Erik Lagerway of HookFlash and other VoIP ventures

Not entirely sure what we’ll cover, but you can be sure that Alec and I will probably get into my response about what’s wrong with his Voice 3.0 piece

We’ll also have the usual VUC IRC backchannel active at #vuc on Freenode. More info on how to connect, including a web IRC interface, can again be found on the VUC site.

As I mentioned, we’ll be broadcasting live every morning at 7:45am Pacific. Stay tuned for more info…. and if you are at eComm and want to participate… find us!

[1] Where “we” equals some combination of us… I’m actually now flying home on Wednesday so I will not be part of the Wednesday morning broadcast.

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Want to understand the future of communications? Want to learn what the trends are and where the telecom industry is going? Want to meet the thought leaders and others driving the industry forward?

If so, join Voxeo and the many other companies and individuals gathering at eComm, the “Emerging Communications Conference and Awards” next week in San Francisco.

The fantastic list of speakers includes a number of Voxeons:

Voxeo CEO Jonathan Taylor

Onward The Disruption – Trends in Communications Application Development

Voxeo Co-Founder and GWOB Founder Johnny Diggz

Communicating Beyond The Horizon

Voxeo Labs Chief Architect Jose de Castro

Driving Communications Directly Into The Web Browser: The RTCWEB Initiative

Voxeo Director of Conversations Dan York

How IPv6 Will Kill Telecom – And What We Need To Do About It

Jonathan Taylor will also participate in a “Voice 3.0” panel on Tuesday. Voxeo Labs’ Jason Goecke and Chris Matthieu will also be attending the event as well.

I (Dan York) will also be joining with Andy Abramson (of VoIP Watch fame) and Michael Graves to stream out 1-hour live broadcasts of interviews with speakers for the VoIP Users Conference (VUC) starting at 7:45 am each day.

All in all it promises to be an outstanding event and we’re looking forward to meeting folks and helping advance the evolution of our industry! See you there!

Will you be at SpeechTEK Europe 2011 next week in London? If so, Voxeo’s Director of Speech Technologies Dan Burnett will be there attending sessions and meeting with people. As noted on our event page, Dan is speaking on Wednesday, May 25th, on the topic of “Getting to grips with speech application development languages” where he’ll focusing on what’s happening with VoiceXML3, CCXML and other languages from the W3C.

If you’d like to meet up with Dan at SpeechTEK Europe, please do drop him an email… and we do hope you enjoy the show!

Today the registration opened up for the SpeechTEK 2011 conference on August 8-10, 2011, at the Hilton New York in the heart of New York City. Naturally, Voxeo will have a strong presence at SpeechTEK with a range of speakers, a large booth and some great announcements. As the time counts down to the show, you can watch our event page to see what we are doing there:

http://blogs.voxeo.com/events/speechtek2011/

We’re looking forward to meeting all of you who are there. Stay tuned for more info as the show gets closer!

Are you attending the Gartner Customer 360 Summit 2011 this week out in Los Angeles? If so, be sure to stop by our booth where Voxeons John McDaniel, Chris Matthieu and Ken Stephens will be on hand to talk about our services.

As we mentioned last week, our focus at this show is all around “Social CRM” and how you can connect with your customers over social channels. At our booth, you can:

• See how to use Twitter to proactively interact with customers, enhance loyalty and turn opportunities into revenue
• Learn how easy it is to integrate social CRM with other customer interaction channels such as speech-enabled IVR, click-to-call and text messaging
• See how real-time, cross-channel analytics can help you better understand customer behavior, identify areas for improvement in your applications, and take action to enhance the customer experience

We’ve got some fun demos to show and are looking forward to meeting with attendees!