Complimentary Aberdeen Research: Unlocking Business Intelligence in the Contact Center
Monday, October 18th, 2010Aberdeen Group’s new research report, Unlocking Business Intelligence in the Contact Center, investigates the steps top performing companies have taken to use operational intelligence to improve their contact center.
The report delivers 26 pages of hard-hitting facts based on responses from over 70 companies. It also reveals the strategies top performing companies use to meet their performance management requirements. Aberdeen’s research found:
- Sixty-two percent (62%) of top performing respondents to Aberdeen’s study apply call center intelligence to customer communications.
- Fifty percent (50%) of the top performing respondents to Aberdeen’s study are enabling operational business intelligence.
Download a complimentary copy of the research here.
Click here for information on how Voxeo makes your self-service applications and Business Intelligence work together to improve the customer experience.
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