Archive for the ‘Enterprise’ Category

Complimentary Aberdeen Research: Unlocking Business Intelligence in the Contact Center

Monday, October 18th, 2010

Aberdeen Group’s new research report, Unlocking Business Intelligence in the Contact Center, investigates the steps top performing companies have taken to use operational intelligence to improve their contact center.

The report delivers 26 pages of hard-hitting facts based on responses from over 70 companies. It also reveals the strategies top performing companies use to meet their performance management requirements. Aberdeen’s research found:

  • Sixty-two percent (62%) of top performing respondents to Aberdeen’s study apply call center intelligence to customer communications.
  • Fifty percent (50%) of the top performing respondents to Aberdeen’s study are enabling operational business intelligence.

Download a complimentary copy of the research here.

Click here for information on how Voxeo makes your self-service applications and Business Intelligence work together to improve the customer experience.


Want to learn how Voxeo can help unlock your communications and deliver a better customer experience? Please contact us!

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Voxeo’s RJ Auburn and Dan York speaking at VON in Miami Sept 21 -23

Friday, September 11th, 2009

For any of you attending the new VON Conference & Expo from September 21-23 in South Beach, Miami, Florida, both Voxeo CTO RJ Auburn and I (Dan York) will be there at the show speaking. We now have a page up with the abstracts of the talks we’ll be giving:

http://blogs.voxeo.com/events/von-conference-expo-2009/

The quick view is this:

Monday, September 21, 2009

10 – 11:15am, Beyond Boxes: The Future of the PBX (Dan York)

11:30 – 12:30pm, The Apps Race: Building a Developer Community in the New Telecom World (RJ Auburn)

Wednesday, September 23, 2009

11 – 11:50am, Beyond Guys in Trucks: Mobilizing Enterprise Applications (RJ Auburn

This will be the very first VON show run by Virgo Publishing since they acquired the event through the demise of Pulvermedia. I personally attended and spoke a (and very much enjoyed) a number of the VON events in the past when Jeff Pulver and his team were running them – so it will be interesting to see what the event is like under different management.

In any case, if you are going to be down at VON, please drop either RJ or I an email or catch us on Twitter (zscgeek or danyork). Naturally we will be twittering on the Voxeo Twitter account from the show. See you there!

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Want to learn how Voxeo can help unlock your communications and deliver a better customer experience? Please contact us!

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On the ground at Enterprise 2.0 in Boston… #e2conf

Monday, June 22nd, 2009

enterprise20-2009-boston.jpgAs I mentioned previously, I (Dan York) am at the Enterprise 2.0 conference today through Thursday at the Westin Boston Waterfront in downtown Boston. The keynote panel I’m on, The Future of Social Messaging in the Enterprise, doesn’t happen until Wednesday morning at 9:15am… but I came down early as a good number of the sessions are of interest.

If you are at the show and would like to say hello, please do email me. I expect to also be posting updates to Twitter on both danyork and voxeo.

You can also follow along with the conference “backchannel” on Twitter by following the hashtag “#e2conf”. Here’s an easy search URL:

http://search.twitter.com/search?q=e2conf

We expect to have a very cool announcement out on Wednesday, too… but more on that then… ;-)


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Want to learn how Voxeo can help unlock your communications and deliver a better customer experience? Please contact us!

If you found this post interesting or helpful, please consider either subscribing via RSS, becoming a fan on Facebook, or following us on Twitter.