Voxeo Talks

With Voxeo Customer Summit just two weeks away, we are finalizing preparations for the Unlocked and Loaded Demo Lounge.  The Demo Lounge is an opportunity to get hands-on with products and learn more about Voxeo and our sponsors. Visit the Demo Lounge at Customer Summit during breakfast on Tuesday and Wednesday, during lunch each day, and during a cocktail hour reception on Tuesday afternoon.

See how the following partner products and services complement the Voxeo solution:

Luxe Sponsors

Chrysalis Software

Interactions

Nuance

Grande Sponsors

Acqueon

DDV- Digital DataVoice

GM Voices

IVS – Integrated Voice Solutions

Leading Software

MicroAutomation

Presence Technology

RightNow

Servion

Registration for Voxeo Customer Summit is FREE. The event will take place October 10-12 at the JW Marriott Grande Lakes in Orlando. Learn more and sign up at www.voxeo.com/summit2011

Voxeo’s Johnny Diggz and Samantha Seidman had a talk with Chris Pirillo about our 2011 Customer Summit. Chris will emcee the event in October at the JW Marriott Grande Lakes in Orlando. Watch the video of their Google+ Hangout:

Chris describes himself a a “Geek, Internet Entrepreneur, Hardware Addict, Software Junkie, Book Author, Once TV Show Host, Technology Enthusiast, Shameless Self-Promoter, Tech Conference Coordinator, Early Adopter, Idea Evangelist, Tech Support Blogger, Bootstrapper, Media Personality, Technology Consultant, Thicker Quicker Picker Upper.” Chris has been participating in Internet conversations since 1992, having launched Lockergnome as a content publishing network and building Gnomedex to be one of the blogosphere’s highly regarded conferences. He publishes a personal blog and lifecast to millions of viewers, and is a top subscribed partner on YouTube.

Chris also recently talked with Voxeo’s CEO, Jonathan Taylor and VoIP industry pioneer, Jeff Pulver about the future of voice, video, text and other real-time communications technologies. You can watch that interview here.

Of course if you’d like to hangout with us in person and learn more about Voxeo, you can register for our Unlocked and Loaded Customer Summit. It’s happening in Orlando, October 10-12. Learn more and register for free today!

“Flip the Funnel: How to Use Existing Customers to Gain New Ones,” is the third book from Jospeh Jaffe. In the book, Jaffe challenges the reader to flip everything they know – focusing on customer retention to the point where it becomes the new acquisition. In other words, Jaffe proposes that an intense focus on loyalty enables companies to realize the full potential of their customers as advocates, salespeople and affiliates.

We’re excited to hear Joseph discuss the ideas behind “Flip the Funnel” in his keynote presentation at Voxeo’s Unlocked and Loaded Customer Summit. The event will be held at the JW Marriott Grande Lakes in Orlando, FL, October 10-12. To learn more and register for free, go to www.voxeo.com/summit2011.

Joseph is a respected marketing consultant and thought leader. His popular blog and audio podcast, “Jaffe Juice,” provides daily and weekly commentary on all things new marketing. Check it out at www.jaffejuice.com.

SpeechTEK is August 8 – 10th in New York. If you plan on attending, be sure to visit Voxeo in booth #102. Here’s a video sneak peek of what we’ve got planned.

If you haven’t registered yet, you can use Voxeo’s VIP code for a free exhibit hall pass or 25% off a conference pass. Go here and enter VIPVOXEO.

We look forward to seeing you in New York! If you’d like to set up a one-on-one meeting with us at the show, just send an email to Sam at sseidman@voxeo.com. Speaking of Sam, we think she did a great job on the video, but we can’t help sharing these funny outtakes from her shoot. Enjoy!

The agenda for the 2011 Voxeo Customer Summit is loaded with product updates, interactive panel discussions, business-building strategies, technical breakout sessions, networking events and more. View it now under the AGENDA tab on the Customer Summit Portal here.

Highlights include:

• A presentation of the 2011-12 product roadmap
• Real strategies for creating competitive advantage with multi-channel, Social CRM and cross-channel analytics
• Technical deep dives on PRISM, Phono and more
• An interactive Demo Lounge showcasing products from Voxeo and Summit sponsors
• A keynote presentation by Joseph Jaffe, author of Flip the Funnel
• A hands-on pre-conference developer workshop: Building Apps with Phono and Building SMS Apps with SMSified (OneAPI)
• Great networking events including the Party at the Plaza! Come check out our brand new office!

The Voxeo Customer Summit will be held at the JW Marriott Grande Lakes Orlando, October 10-12. It is open to Voxeo customers, partners, developers and enthusiasts.

Register now for free.

Are you attending the Gartner Customer 360 Summit 2011 this week out in Los Angeles? If so, be sure to stop by our booth where Voxeons John McDaniel, Chris Matthieu and Ken Stephens will be on hand to talk about our services.

As we mentioned last week, our focus at this show is all around “Social CRM” and how you can connect with your customers over social channels. At our booth, you can:

• See how to use Twitter to proactively interact with customers, enhance loyalty and turn opportunities into revenue
• Learn how easy it is to integrate social CRM with other customer interaction channels such as speech-enabled IVR, click-to-call and text messaging
• See how real-time, cross-channel analytics can help you better understand customer behavior, identify areas for improvement in your applications, and take action to enhance the customer experience

We’ve got some fun demos to show and are looking forward to meeting with attendees!

Are you going to be at the Voice Biometrics Conference Europe 2011 in Amsterdam on March 23-24, 2011? If so, our team will be there on Thursday, March 24, 2011, speaking on the closing panel and interacting with attendees.

If you are interested in meeting with us, please contact Sabine Winterkamp as she’ll be there on site.

Gartner Customer 360 Summit is taking place March 30-April 1 in Los Angeles. Attendees can expect to leave the event armed with valuable information and strategies for growing and managing their customer experiences using new social, mobile and traditional customer points of interaction.

If you’re attending the show, be sure to stop by the Voxeo Booth. We won’t just be talking about social CRM and multi-channel customer interaction — we’re showing it in action.

• See how to use Twitter to proactively interact with customers, enhance loyalty and turn opportunities into revenue

• Learn how easy it is to integrate social CRM with other customer interaction channels such as speech-enabled IVR, click-to-call and text messaging

• See how real-time, cross-channel analytics can help you better understand customer behavior, identify areas for improvement in your applications, and take action to enhance the customer experience

Learn more about Gartner Customer 360 Summit here. Visit Voxeo in Booth J or contact us to set up a 1:1 meeting.

We look forward to seeing you there!

Are you going to be at Enterprise Connect next week in Orlando? “Enterprise Connect” is the new name of “VoiceCon”, reflecting the fact that enterprises no longer use just voice for their communication (Hmmm… seems like a theme I’ve heard somewhere before ) and it looks like it will be quite a great event.

While Voxeo will not have a booth on the exhibit floor, I (Dan York) will be speaking in two sessions and meeting with folks around the event.

First up, on Monday, February 28th, I’ll be giving a three-hour tutorial introducing attendees to the Session Initiation Protocol (SIP). I gave this session last year and it was a great bit of fun and I had great feedback from the folks there. This year I’m going to add in some demos and other examples which should make it even more interesting and interactive.

Next on Wednesday, March 2nd, I’ll be on what should be a fun panel talking about the future of open source in communications technology. The moderator is analyst and blogger Dave Michels and the two other panelists are Thomas Howe of voice mashup fame and Kevin Fleming of Digium/Asterisk. The four of us are all frequent participants in the conference circuit and we work together well … and engage in… um… “dynamic” dialogue. (Translation: we aren’t afraid of interrupting each other or asking each other questions.) It should be fun and give some good insight into where open source is going in communications.

I’ll be tweeting out on both @danyork and @voxeo and will be around the show. I’ll also have my video gear there and will be recording interviews for my Emerging Tech Talk video podcast. I’ll be trying out a new monopod for my video camera, too, to see if I can reduce some of the movement. Got some good folks lined up already… should be fun. (And I’m always open to other ideas for interviews.)

If you are going to be at Enterprise Connect and you’d like to meet up, please do drop me an email or hit me on Twitter, Facebook or wherever we might be connected. See you there!

Our Voxeo Labs team travels all over the world speaking at developer events and helping with “___Camp” events, hack-a-thons, and any other kind of event that can help grow the developer community in that region.

We also enjoy helping build the developer community in the regions where our offices are located and so we were pleased last night to host in our Orlando, Florida, headquarters a “Ruby 101″ class taught by the Jumpstart Lab team and sponsored by Envy Labs and our own Tropo cloud communications service.

As this photo from John Higgins shows, it was a packed session full of people looking to learn more about the Ruby language:

We’re pleased to provide this space and will be looking forward to doing even more of this in Orlando as we move into our new office space over the next few months.