We are currently looking for a kick ass telecom routing guru to lead up the management of our carriers and external routing systems such as SMS/800. If you or someone you know is someone who understands what SMS/800 is and knows the difference between a CAD and a CPR (or would like to learn) please take a look at the job listing below and drop us a line as we would love to hear from you.
Summary
Work for an open-culture, profitable, pre-IPO, cutting-edge technology company in downtown Orlando.Are you great at organizing things and pushing tasks and vendors to complete projects?Do you like building good relationships with vendors to make orders flow smoothly?Do you have experience with or enjoy accounting or telecommunications?Are you up for doing anything possible to make customers happy?Do you like solving problems and coming up with innovative ways to get things done?If so, we should talk. We’re building a world-class company and need more people like you.
About Voxeo
Voxeo’s mission is to make it easy for anyone to create and deploy voice applications that can run on any home, mobile, office, or VoIP phone. Leading analyst firm Gartner says Voxeo is part of a select group of companies that “will have a business impact on the future of IT”. Voxeo is a profitable, pre-IPO, international, employee-owned, Internet software company. Our technology is at the cutting edge of Voice over IP (VoIP) and web 2.0 applications, standards, and mashups.We want to revolutionize the telephone industry and are doing so every day. We run the world’s largest voice application developer community (over 30,000 members to date) and have hundreds of enterprise customers in fields including telecom, consumer services, healthcare, retail, government, and more.At Voxeo we focus on building a team of incredible people and making our customers extremely happy. We work hard, but we believe in balance. We have numerous perks and benefits, including the best health insurance in Florida, incentive stock options, free snacks and drinks, an employee football team, catered lunch on Fridays, and poker and movie nights.Voxeo employees work in our 100% cubicle-free open-environment office on the 20th floor of The Plaza – downtown Orlando’s newest office building. Our culture is just as open as our office. Voxeo employees are encouraged to ask for help from and offer help to anyone at any time. Our culture comes from our roots in Silicon Valley, where many of us helped start and build companies including Netscape, Yahoo, TellMe, and OpenWave.Voxeo is built on a spirit of entrepreneurship. Many of our employees have previously founded other successful tech companies, and you will work directly with Voxeo’s co-founders on a daily basis.
Responsibilities
- Create, manage, and track call routing plans through various carriers
- Create, manage, and track toll free call routing plans
- Place and track local and toll-free number orders through various carriers
- Place and track Local Number Portability orders through various carriers
- Think of and suggest ways to improve our number ordering process
- Do everything possible to make our customers happy with the number orders and setup
- Escalate and push issues with order delivery as necessary with the appropriate carrier
- Build relationships with appropriate carrier personnel to enhance productivity
- Help organize and maintain internal systems to track number inventory, orders, and status
- Help others on the Network Operations team as required
Requirements
- Excellent oral, written, email, and IM communication skills
- Great process of elimination and other problem solving skills
- Ability to work in a fast-paced office environment where multi-tasking is a must
- Ability to work full time (40+ hours/week)
- Experience with number ordering, Local Number Portability, or toll-free SMS / Resporg systems is highly desired
Benefits
- 100% company-paid health, vision, dental, and short-term disability insurance
- 100% cubicle-free, casual, open office environment with great views of Central Florida
- Incentive Stock Options and bonus plan
- Three minute walk to popular restaurants, bars, and a brand-new 12 screen movie theatre
- Challenging work and significant career growth at Orlando’s fastest growing tech company
- The opportunity to revolutionize how people use and create applications for any phone
- Free education and certification in highly desired technologies such as VoIP and VoiceXML
- Work directly with top experts in SIP VoIP technology and W3C web standards
- Free parking at our downtown Orlando office
Interested
Then please, contact us by emailing us at jobs@voxeo.comPlease include the position you’re applying for in the subject line of your email so we can find your application quickly. Thank you!You can learn more about Voxeo by checking out:
From our Employees
We asked all our employees what they thought we should mention in our job postings. Here’s some of what they had to say:“This company would be a hot commodity in Silicon Valley, but having an opportunity to work for a company like this in Orlando is rare and a huge thing for folks who don’t want to have to move out of state.”“I applied for a job here, but definitely got more than I bargained for, I found a place I can call home”“The item that really hooked me in my job interview is the health benefits. That’s a huge difference in Voxeo compared to other firms.”“One of the great points about working at Voxeo is the opportunity to work and learn directly with the company’s top engineers and executives”“Corporate culture is one of the perks that has kept us from being a “turn and burn” company … a large factor in our hiring process is a good culture fit, we would be remiss if we didn’t stress the fact that we are looking for cool people to work with”“I think you should say that Voxeo provides all of the tools that allow you to perform the challenging work, including telephone, laptop and the software you need to excel at any position”“To a lot of people in IT right now, the “MacBook Pro” has become the “hot” laptop to have and most people will never dream of getting one because they are stuck in a space where all they will ever see are Dell laptops of various vintages”“The great thing here is the opportunity to learn. The chance to increase your skill set exponentially in a cutting edge field and to feel truly needed and satisfied at the end of the day. Hard to quantify that sort of job experience but it is invaluable.”“I think a key point that we are trying to capture is that everyone at Voxeo works hard but we love what are working on. I think if there is some way to put down that the entire company loves what they are doing and you don’t have dead wood around is a nice thing. ““Speaking as a relative Voxeonoob, the office was a definite selling point in coming here. The view and top-floor-prestige aside, you can’t understate the importance of clean bathrooms”“We definitely have a fun and fabulous group of people.”“Everyone that works here has such a great personality and makes you feel right at home. The employees at Voxeo are accountable and extremely intellectual individuals, but they also know how to enjoy the day and laugh at the lighter side of things.”“I think the ‘can do’ culture should be in there, every employee is empowered to help the customer and to create a better solution”“The fact that the company (and some of the people) are Silicon Valley transplants has a certain sex appeal. We should consider mentioning that”“For me, the best part about working at Voxeo is our team family, and the culture of voxeo. We are intensely technical, and we work very hard, and we don’t take it all too seriously.”“I think Voxeo is a rarity for the Florida market. Opportunities to work with a successful, high-tech, industry-leading company are few and far between in this area”“One of the most attractive benefits for many people is our 100% company paid health insurance. That benefit alone can be the deal breaker for a potential employee. I would put that at the top of the benefits list”“I’d add that the office is located in the top floor of the Plaza, and perhaps market it up with “featuring spectacular views of I-4″ –replacing “I-4″ with whatever is truly spectacular”“One of the best things about being a Voxeon is that you have access to the highest level of management in an open and laid back setting. Often times people care more about who they work worth and enjoying coming to work each day then pay, benefits, etc.”“I like the ‘Teach a man to fish’ reference. I would find a way to emphasize that management is just as involved in the technology as the employees are.”“I think the all-hands and quarterly financial meetings are something that not all companies offer, and are seen as a benefit to many as they expose the insides of the company, show that Voxeo is very open about the state of the company, and allow the employees to participate in discussions that affect the company on the whole. ““The fact that you (the CEO) are asking us (the employees) for input on this job posting should somehow be conveyed in there as well. And it’s not just the job posting, you send out things like this all of the time, showing how much you value all of our input.”
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