Archive for the ‘Slides’ Category

Slides: 7 Critical Success Factors for Outbound IVR

Saturday, January 29th, 2011

Earlier this week I outlined a webinar I was part of on Thursday about:

Do you want to learn how you can use outbound communication to build stronger relationships with your customers? Would you like to hear actual customer use cases of outbound communication? As your customers move into multi-channel communication across voice, SMS, IM and more, would you like how to use all those channels for outbound interaction as well?

The event itself is now over but you can still register and view the archive of the webinar. I’ve also made the slides available in our SlideShare account:

You are also welcome to download our whitepaper on “Best Practices for Outbound Customer Interactions” or create a free developer account to try out our outbound communications yourself!


Want to learn how Voxeo can help unlock your communications and deliver a better customer experience? Please contact us!

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Slides: 5 Questions When Analyzing Your Analytics Options

Friday, January 28th, 2011

As I mentioned last week, I was part of a webinar panel on Wednesday looking at questions like:

Would you like to learn how to use analytics and business intelligence to create a better experience for your customers? As you move into multi-channel communication across voice, SMS, IM and more, would you like to have your analytics work across all those channels?

While the event itself is now over, you can still register and view the archive of the webinar. I’ve also made the slides available in our SlideShare account… although since I’ve done them in the minimalist style I prefer, your best bet may be to listen to the recording:

You are also welcome to go to view our analytics data sheet or

download a free copy of VoiceObjects

to take our analytics for a spin!


Want to learn how Voxeo can help unlock your communications and deliver a better customer experience? Please contact us!

If you found this post interesting or helpful, please consider either subscribing via RSS, becoming a fan on Facebook, or following us on Twitter.