Voxeo Speaks #003 – SpeechTEK 2009 – Dan Burnett – Optimizing Speech Recognition Rejection Thresholds
Monday, January 25th, 2010
Optimizing Speech Recognizer Rejection Thresholds Dr. Daniel C Burnett, Director of Speech Technologies ? Voxeo This session will explain ASR (automatic speech recognizer) confidence rejection thresholds: what they are, where they come from, and their criticality to your ASR-enabled IVR. We describe the steps necessary to optimize this important threshold value throughout your application, covering transcription, the importance of grammar coverage, and an explanation of terms such as the Equal Error Rate. This session is ideal for those ready to take their ASR-enabled IVR tuning to the next level. Slides available at: http://www.slideshare.net/voxeo/speechtek-2009-optimizing-speech-recognizer-rejection-thresholds
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