Voxeo Talks

What do you do if you generate over 1 terabyte of logging data each day? How do you begin to analyze that volume of data? And how do you make it so that 100,000+ developers can easily access their own individual logging data?

At the “splunk>live” event in Orlando, FL, on March 10, 2010, Voxeo CTO RJ Auburn spoke about how Voxeo uses Splunk to analyze logging data and monitor network operations. He also described how Splunk is integrated into both the “Prophecy Live Search” component of Voxeo’s Prophecy Hosting and also in the management console of Voxeo’s on-premise Prophecy communications platform. RJ’s slides are available on SlideShare and are also viewable here:

If you’d like to try out Voxeo services and experience the ability to rapidly analyze logs yourself, please head on over to www.voxeo.com/free to either sign up for a free developer account on our hosted platform or download a free copy of our Prophecy platform for Windows, Linux or Mac OS X.

If you found this post interesting or helpful, please consider either subscribing via RSS, becoming a fan on Facebook, or following us on Twitter.

Click to Play

If you found this post interesting or helpful, please consider either subscribing via RSS, becoming a fan on Facebook, or following us on Twitter.

Click to Play

If you found this post interesting or helpful, please consider either subscribing via RSS, becoming a fan on Facebook, or following us on Twitter.

Next week is a bit of a marathon speaking schedule for me (Dan York) out in San Francisco. VoiceCon and Enterprise 2.0 are co-located at the Moscone Center in downtown SF and I’m actually speaking at both events. Full details of my talks can be found on our event pages at:

http://blogs.voxeo.com/events/voicecon-san-francisco/
http://blogs.voxeo.com/events/enterprise-2-0/

The overall schedule looks like this:

Monday, Nov 2 (VoiceCon)

3:15 – 4:15 pm – Presence – Current Progress and Future Trends

Tuesday, Nov 3 (Enterprise 2.0)

11:15 am–12:00 pm – Case Studies In Enterprise Micro-Blogging

4:15 – 5:00 pm – The Future of Social Messaging in the Enterprise

Wednesday, Nov 4 (VoiceCon)

3:15 – 4:15 pm – Developing Voice Apps Using Mashups and SOA

Thursday, Nov 5 (VoiceCon)

8:00 – 9:45 am – Web 2.0 and Enterprise Communications – Fad or the Future?

I’m very much looking forward to both events, both to participating in the sessions I’m in and also to seeing all the other great sessions at both events.

In the Presence session on Monday, moderator Don Van Doren will be getting the panel involved in a discussion around what we need for truly making presence be more useful in an enterprise environment. (As to my involvement there, do recall that Voxeo has a product, SIPoint, which provides a SIP-based presence server among other services.)

On Tuesday, the first session on microblogging should be a good tour inside different ideas of taking Twitter-like microblogging inside the company, something I wrote about at some length in the past. The second session is a reprise of the “reactor” panel at Enterprise 2.0 in Boston earlier this year – only with different panelists. Should be a fun and interactive session.

Wednesday brings a session on voice mashups where I will be demonstrating what can be done with our Tropo.com platform and then a gentleman from IBM will be demonstrating mashups on their platform. And finally Thursday wraps up my participation with a almost two-hour “deep dive” into the role of Web 2.0 technologies in the enterprise with my frequent co-presenter Irwin Lazar.

All in all it should be a great event. (And add in speaking at an event on Wednesday night (more on that in another post) and… well… I think I’ll be tired by the time Friday rolls around! )

If you are going to be out at either VoiceCon or Enterprise 2.0, please feel free to say hello or drop me a note in advance. You can also expect that I’ll be tweeting throughout the time at both my own @danyork account as well as the @voxeo Twitter account.

If you found this post interesting or helpful, please consider either subscribing via RSS, becoming a fan on Facebook, or following us on Twitter.

Ever wished there was a simple way to do automated testing of your IVR or other voice application? Without a complex setup and without costing a great amount?

Back at SpeechTEK in August, our partners at Nu Echo announced the availability of their “Nu Bot Platform” for IVR Application Testing. Today, Andreas Volmer from our Cologne office published a review of Nu Bot and how it can interact with VoiceObjects over on the VoiceObjects Developer Blog:

NuBot – Automated end-to-end testing of IVR applications

Andreas provides some great screenshots and other information about how to use Nu Bot with VoiceObjects. He also points out that Nu Echo is still accepting participants for its Nu Bot Beta program, so you, too, can apply to try out the platform. I liked Andreas’ ending:

I can only recommend to get your hands on it and try it; it’s about time that we take automated testing more seriously in the IVR application business.

Indeed! Good to see Nu Echo getting this Nu Bot solution out there and I’d love to hear what others think of it.

If you found this post interesting or helpful, please consider either subscribing via RSS, becoming a fan on Facebook, or following us on Twitter.

Do you worry about identity theft? Have you had your personal identification information or credit cards stolen and worry that someone could be out taking out extra credit lines in your name? Or committing fraud and ruining your credit status?

Today identity theft is an increasingly large problem and banks and financial institutions, among others, are looking at ways to better secure their interactions with customers. In the security space, we generally talk about authentication as involving one of these factors:

• something you know, such as a password or PIN

• something you have, such as a token or pass card
• something you are, such as a fingerprint, retina, or… voice

Done well, this last category is perhaps the most secure because it is something about you that cannot easily be duplicated. So to that end, we are pleased to announced that Voxeo and TradeHarbor are partnering to bring TradeHarbor’s Voice Signature Service to customers developing applications on Voxeo’s Prophecy premise product or on Voxeo’s Prophecy Hosting cloud. The press release describes the process a bit:

When an enrolled user calls an application protected with the Voice Signature Service, they are prompted to repeat a dynamically-presented phrase. Voice Signatures are used to conveniently authenticate inbound telephone calls or, using outbound calls, web transactions from computers or mobile devices. The Voice Signature Service then returns a patent-pending Normalized Detector Scale® confidence score that can be used as a decision support factor in allowing or denying account access; it also maintains an audit trail, which provides unprecedented accountability. The entire authentication process takes just seconds.

You can visit TradeHarbor’s website, www.tradeharbor.com, to learn more about their offering. If you would like to find out more about how you can use TradeHarbor’s voice authentication services with your application on Voxeo’s platform, please contact our sales team at sales@voxeo.com

If you found this post interesting or helpful, please consider either subscribing via RSS, becoming a fan on Facebook or following us on Twitter.

Technorati Tags: voice, voicebiometrics, biometrics, security, authentication, identification, voxeo, tradeharbor

If you found this post interesting or helpful, please consider either subscribing via RSS, becoming a fan on Facebook, or following us on Twitter.

FYI, the folks over at Speech Technology Magazine have published a new supplement on “The Importance of Testing, Tuning and Tools“. Voxeo is one of the sponsors of that supplement and we encourage you to check out our article about our tools.

If you found this post interesting or helpful, please consider either subscribing via RSS or following on Twitter.

Technorati Tags: speechtechmag, speech, speechtech, speech technology, voxeo, tools, voiceobjects

If you found this post interesting or helpful, please consider either subscribing via RSS, becoming a fan on Facebook, or following us on Twitter.