Archive for the ‘Voxeo’ Category

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Developer Jam Session – VoiceObjects 10 and VoiceObjects On-Demand

Tuesday, August 24th, 2010

Join us for the upcoming jam session on August 26, 2010.

Stefan Besling will introduce VoiceObjects On-Demand, a key feature of VoiceObjects 10, the new release of the VoiceObjects Application Lifecycle Suite.

Now you can combine the power of the VoiceObjects environment with Voxeo’s proven hosting infrastructure in a seamlessly integrated package.

Develop, deploy, and manage your apps more easily than ever before – and use the new nosted application analytics to monitor traffic and understand caller behavior. Learn more about VoiceObjects On-Demand and download your free developer edition at http://www.voxeo.com/vo-ondemand/.

REGISTER NOW for this session on Thursday, August 26, 2010

8:00 AM Western, 11:00 AM Eastern, 5:00 PM Central European.

Looking forward to welcome you in this session.

Want to learn how Voxeo can help unlock your communications and deliver a better customer experience? Please contact us!

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Posted in Developer Jam Session, On-Demand, VoiceObjects, Voxeo, Webinars | 2 Comments »

Increasing the Focus on Acquisitions

Thursday, August 12th, 2010

After four great years of working at Voxeo on sales and partnerships, I am excited about a new role focusing on acquisitions for Voxeo.  We’re having fun, are growing, and are deeply interested in adding great people and more customers to the Voxeo family.  We’ve already done eight acquisitions over the last four years!  In fact,  I came to Voxeo, along with my business partners, in an acquisition when Voxeo acquired our company, VoiceReady.  And we’re all still at Voxeo today, a testament to Voxeo being a great place to work.

Teleku was the first deal in my new role.  Chris Matthieu is a great addition to the team with his coding skills and business experience. He’s sure to help us continue making the comms world simpler and easier for everyone who wants to build killer apps.   We’ve got some other deals brewing, so I intend for you to hear from me regularly.

Want to learn how Voxeo can help unlock your communications and deliver a better customer experience? Please contact us!

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Posted in Acquisitions, Voxeo | 2 Comments »

Welcoming Teleku into the Voxeo family!

Thursday, August 12th, 2010

As you may have read on GigaOm last night, Voxeo Gobbles Up Teleku, we announced that Voxeo acquired Teleku, a cloud communications startup. We have a news page up summarizing the announcement, linking to a FAQ and providing other info:

blogs.voxeo.com/news/teleku/

I sat down with Teleku founder Chris Matthieu to talk about the news:

We are delighted to welcome Chris to the Voxeo family and we’re very much looking forward to what he’ll bring to Tropo and Voxeo Labs. I know he’s already hard at work with the team on some truly disruptive new services! (Stay tuned!)

Personally, I’m also excited for Chris to join us as he brings solid content creation skills in writing blog posts, creating video screencasts and recording audio podcasts. Look for his contributions to begin appearing soon (mostly over on The Tropo Blog).

Welcome, Chris, to the fun and crazy world of being a “Voxeon”!

Want to learn how Voxeo can help unlock your communications and deliver a better customer experience? Please contact us!

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Posted in Acquisitions, Cloud telephony, Tropo, Voxeo, Voxeo Labs | 4 Comments »

Voxeo Prophecy 10 Launches With 10X Performance Improvement, Unmatched ROI, Analytics and more

Thursday, August 5th, 2010

prophecy10.jpgThis week at SpeechTEK in New York, we announced the general availability of Prophecy 10 with a 10X performance improvement, an improved user interface, new analytics, support for new audio codecs and so much more.  With “P10″, we had a unique opportunity to spend an entire release cycle focused on performance and reliability improvements given that our feature set is already so far ahead of our competition.  As we said in our news release:

Prophecy 10 is the result of more than 3,000 product performance, reliability, and usability improvements and investments made by Voxeo over the last eighteen months.  While IVR platforms built with VoiceXML and CCXML standards typically support no more than 500 concurrent calls per server, Voxeo’s intense focus on product quality improvements have given Prophecy the ability to support over 6,000 concurrent calls per server – more than 10-times the performance of other standards-based IVR platforms.  At the same time, Prophecy works perfectly well on low-end netbook, notebook, or embedded computers requiring anywhere from 1 to 100 concurrent calls.

We significantly slashed the server requirements… not just hypothetically… but in very real terms. One P10 server can literally replace 10 servers running our own previous releases or any of the current releases of competitors software.  This means less hardware, less power/AC costs, less administrative overhead… and on and on.  Much lower Total Cost of Ownership (TCO) and higher / faster Return On Investment (ROI).

Prophecy 10 is available now for free download for Windows, Linux and MacOS X at:

http://www.voxeo.com/prophecy10

As we hinted at in a previous post, we also brought a demo system to SpeechTEK that was running over 16,000 simultaneous IVR calls, with speech recognition included! With the P10 performance improvements, the system turned out to be rather easy to transport ;-)

p10beastcage.jpg

I’ll be writing more about that system shortly and I’ve also recorded a video interview with Voxeo CEO Jonathan Taylor all about what we did. Stay tuned… it’s very cool!

Other features of Prophecy 10 include:

  • Comprehensive analytics: Prophecy 10 bundles the proven capabilities of VoiceObjects Analyzer, including built-in VoiceObjects Analyzer reports for any existing VoiceXML application. Enterprises can access 30 additional reports by adding analytics notations to existing VoiceXML applications. VoiceObjects Analyzer also integrates with business intelligence (BI) solutions from SAP BusinessObjects, IBM Cognos and Microstrategy.
  • New user interface – Prophecy 10 sports a new cleaner user interface for Prophecy Commander. We spent time working on usability to give you a cleaner, faster interface that lets you get to the information you need to administer the system as fast as possible.
  • Intelligent transcription support: Unlike standard VoiceXML support for limited Automated Speech Recognition (ASR), Prophecy 10 uniquely includes support for intelligent speech transcription products and services from Nuance, PhoneTag, SpinVox, Yap, and Vlingo. This unique capability allows nearly any spoken dialog to be converted to text input, greatly widening the potential uses of speech-driven self-service.
  • Proven call control: Prophecy supports advanced call control via both the W3C CCXML and Java SIP Servlet standards. Prophecy 10’s CCXML engine is the gold standard for XML-based call control. Prophecy’s built-in SIP Servlet engine is fully Java JSR-289 compliant and can support over 20,000 concurrent SIP sessions per server.
  • Advanced enterprise and service provider multi-tenancy and virtualization: Platform resources can be logically separated, aggregated, or virtualized to partition customers or applications on a single server. Multiple servers and even multiple geographic installations can be combined to deliver extremely large multi-tenant systems. Prophecy’s multi-tenant capabilities are used to power the worlds largest and most widely-used XML telephony hosting services.
  • Diverse speech recognition: Prophecy 10 includes free US English ASR and Text-To-Speech (TTS) engines and supports more than 30 additional language engines from Cepstral, IBM, Loquendo, LumenVox, Microsoft, Nuance and Telisma.
  • RFC 5552: Support for SIP Interface to VoiceXML Media Services

Plus support for new audio codecs, new administrative features and so much more. We’re extremely pleased with how the release came out and we encourage you to download it today!

Want to learn how Voxeo can help unlock your communications and deliver a better customer experience? Please contact us!

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Posted in Development, SpeechTEK, Voxeo, prophecy | No Comments »

Photos of Voxeo at SpeechTEK NY 2010 (1st set)

Tuesday, August 3rd, 2010

Want to see some of what we are doing at SpeechTEK in New York this week? Earlier today I uploaded a first set of photos to Flickr at:

http://www.flickr.com/photos/voxeo/sets/72157624520939629/

There are some photos of our booth, some of the people we know who stopped by, a certain computer we’ll be writing more about… and more…

speechtekny2010flickrset.jpg

I’ll post some more photos later in the week.

P.S. For those interested in photography, some of these images were taken with my Nikon D90… others with my iPhone. Odds are that you can easily tell the difference! ;-)

Want to learn how Voxeo can help unlock your communications and deliver a better customer experience? Please contact us!

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Posted in Conferences, Photos, SpeechTEK, Voxeo | 1 Comment »

Voxeo Provides Industry’s First 100% Uptime SLA for Text Messaging (SMS)

Tuesday, August 3rd, 2010

We were very pleased to announce at SpeechtTEK this morning in New York that we have extended our 100% Uptime Service Level Agreement (SLA) to text messaging (SMS).  For many years, we’ve offered a 100% Uptime SLA for voice/IVR … essentially we believe so strongly in our infrastructure that we’ll credit your account if we have any downtime.  Today we extended that 100% Uptime SLA to text messaging (SMS).

Today, so many companies are starting to use text messaging as a way to communicate with their customers.  However, companies are NOT thinking about the reliability of their text-messaging services. Yet, if text messaging is to be a core part of your customer communication, you really need mission-critical reliability.

That’s what we announced today!

We also explained again our SMS offering and offered a video:

  • Outbound Messaging. Allows applications to send outbound text messages and campaign blasts.  Used to provide proactive alerts, send reminders, and allow users to take action on messages, such as accepting an offer, making a payment, or confirming an appointment.  
  • Inbound Messaging. Allows applications to receive inbound text messages and automatically reply with requested information, present users with dynamic menus or choices, and route requests appropriately. 
  • Normal phone numbers.   Voxeo customers can send messages from and receive messages to “normal” phone numbers, such as (407) 555-1212 in the US.  Phone numbers for the US and other countries around the world are available from Voxeo on-demand, ready in just minutes, with no wait times or significant monthly costs.
  • Short-code phone numbers. Voxeo customers can also send and receive text messages using “short code” phone numbers, such as 12345.  Short codes take more time to obtain from mobile carriers but are best for high-volume or high-profile text messaging applications.  Voxeo manages the short code provisioning from start to finish.
  • Multi-Modal Interactions.  Companies can also use Voxeo to deliver “multi-modal” applications that use both voice and text in the same customer interaction or with the same phone numbers. For instance, a customer calling to make a payment through an automated voice system could then receive a SMS confirming the transaction.
  • Development Simplicity. Voxeo’s easy-to-use tools enable developers to create new SMS text-messaging applications – and to text-enable any existing VoiceXML application with very few or even no changes. In addition, customers can use  Voxeo’s VoiceObjects Application LifeCycle Suite to graphically build one application and seamlessly deploy it across multiple channels including voice, SMS, IM, video, and the mobile web – all while accounting for differences in user interfaces.  Alternatively, customers can use a simple HTTP-based API to send and receive SMS messages.
  • 24X7 Monitoring and Support. Voxeo provides unmatched technical support and customer service. Unlike other vendors with limited, tiered, or cost-based support models, Voxeo Customer Obsession teams are available to Voxeo customers for free 24 hours a day, 365 days a year to rapidly resolve issues, answer any questions, and  share best practices.

The short video demonstrates how easy it is to create text messaging apps:

How to Create Text Messaging (SMS) Applications on Voxeo’s Platform

If you would like to try this out yourself, simply go to evolution.voxeo.com, sign up for a free account and check out our tutorials.  And when you are ready to launch you’re application into production, we’ll be glad to talk about our 100% Uptime SLA!

 

Want to learn how Voxeo can help unlock your communications and deliver a better customer experience? Please contact us!

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Posted in Applications, Multi-Channel, Text Messaging, Unified Self-Service, Voxeo, sms | 2 Comments »

Voxeo Announces VoiceObjects On-Demand, Bringing Easy Voice/IM/SMS Creation to the Cloud

Monday, August 2nd, 2010

 

VoiceObjects On-Demand

Have you wanted to easily create an application that communicates with your customers via voice, SMS/texting, instant messaging, Twitter and more? (what we call  Unified Self-Service) Have you looked at our VoiceObjects product but didn’t have an easy way to deploy the required on-premises server?

Today we are pleased to announce that we are making the ability to create multi-channel self-service applications simpler than ever with the release of VoiceObjects On-Demand.

No more need to have your own VoiceObjects server.  Simply download the desktop client and start building applications!  What you get is:

  1. Instant startup.
  2. Instant expansion.
  3. Zero hardware costs and affordable pay-as-you-go pricing.
  4. Full control over application integration and lifecycle management with no vendor lock-in.
  5. Mission-critical infrastructure including multi-site redundancy, business continuity, and proven scalability.
  6. Direct access to Voxeo’s world-wide hosted VoiceXML IVR platform, deployed in seven sites around the world.
  7. Direct access to Voxeo’s high-quality, inexpensive speech recognition capabilities in 40 languages.
  8. Direct access to other Voxeo features including encrypted call recording and SIP VoIP connectivity.
  9. Connectivity to existing on-premise VoiceXML IVR platforms from Avaya, Cisco, Genesys, Intervoice, and more.
  10. Voxeo’s unmatched 100% uptime SLA including 24×7 support and guaranteed 20 minute responses.

Oh… and did I mention that it is free to get started?

Don’t take my word for it, though, head on over to this page and check it out yourself:

http://www.voxeo.com/vo-ondemand

You can also watch this video introduction:

We’re very excited to have this new service available… and we’re looking forward to seeing what you all build with it!

Want to learn how Voxeo can help unlock your communications and deliver a better customer experience? Please contact us!

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Posted in Cloud Computing, Cloud telephony, News, Unified Self-Service, VoiceObjects, Voxeo | 1 Comment »

Shipping a 10,000 port VoiceXML IVR system to SpeechTEK? CRAZY… but a VERY cool demo!

Thursday, July 29th, 2010

Every year at SpeechTEK we try to do something crazy… last year it was running a 2,000 port IVR system on a cluster of really low-end commodity netbooks… the year before it was demonstrating the world’s first IVR system that could install in a matter of minutes on Windows, Linux and Mac OS X (along with certain, um, T-shirts we gave out)…

This year we have this HUGE project to ship a 10,000 port VoiceXML IVR system with speech recognition to show in the booth. I mean, given that we demo’d 2,000 ports on netbooks last year, we had to go higher, didn’t we? It’s kind of crazy… and added a whole set of extra logistics… figuring out what kind of power availability we have in the booth… looking at an extremely high shipping bill… trying to find room for the equipment racks inside our booth…

And naturally we’re finalizing all this the week before the show starts! Yeah, it’s crazy… but we’ve got to do it… who wants to be just another boring booth at a show? Will we make it? What will our shipping bill be like? Will we get all 10,000 ports of VoiceXML IVR up and running in time? Stay tuned…

Visit our booth at SpeechTEK next week and you’ll be able to see for yourself…

Want to learn how Voxeo can help unlock your communications and deliver a better customer experience? Please contact us!

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Posted in Voxeo | 4 Comments »

Jam Session on Thursday – Providing Self-Service Through SMS Applications

Wednesday, July 21st, 2010

In the upcoming Jam Session, Tobias Goebel will show you how to use VoiceObjects as the front-end and IMified as the back-end to deliver self-service over SMS with unmatched ease of development and time to market.

Join us for this session on July 22nd, 8:00 AM Western, 11:00 AM Eastern, 5:00 PM Central European.

REGISTER NOW

Want to learn how Voxeo can help unlock your communications and deliver a better customer experience? Please contact us!

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Posted in Voxeo | 2 Comments »

Slides: Voxeo’s Unique Business Culture

Thursday, July 15th, 2010

At our recent Voxeo Customer Summit 2010, Voxeo’s President Anne Bowman and Chief Culture Officer Ryan Campbell (yes, that’s his real title) gave a presentation about “Voxeo’s Unique Business Culture” (picture below). Our culture is very different from that at most other companies out there – and we’ll be writing more about that in the months ahead. Meanwhile, you can check out the slides from Anne and Ryan’s talk:

Voxeo Summit 2010: Voxeo's Unique Business Culture
View more presentations from Voxeo Corp.

Here’s a shot of Anne and Ryan on stage (click on the image for the larger version):

annebowman-ryancampbell.jpg

There are many more photos from Summit available, too, as part of our Customer Summit Flickr set.

Want to learn how Voxeo can help unlock your communications and deliver a better customer experience? Please contact us!

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Posted in Customer Summit, Voxeo, culture | 1 Comment »

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