Voxeo Talks

Smart businesses know their customers and can leverage that knowledge into personalized and efficient self-service channels that build loyalty and improve customer satisfaction.

Join Voxeo and Digital DataVoice on Tuesday, May 1, 2012 at 1 PM Eastern time to explore how personalized customer self-service leads to happier, more loyal customers and contact center cost savings. Hear from some of the industry’s leading experts who will explore the design, development and business benefits of modern, personalized IVR and multi-channel self-service.

Best Practices Covered Include:

-Personalized multi-channel self-service design and development

-How to deliver dynamic, relevant and specialized content to the caller

-Using personalization to provide proactive outbound service

-Using personalization to more effectively cross-sell and upsell

-Metrics from companies that have improved their customer experience with a well designed IVR

An informed and engaged customer is the best kind of customer. Are you proactively communicating with your customers?

Join Ovum, MicroAutomation and Voxeo for our upcoming webinar “Turning Customer Service Inside Out with Proactive Customer Engagement” on Wednesday, May 9th, 2012 at 1 PM Eastern. We will share proven best practices and examples of how businesses are using outbound communications, such as proactive customer service and notifications via IVR and text, to increase customer satisfaction, reduce costs and remain competitive.

Join us to learn:

• How to use industry metrics to assess the benefits of moving from reactive to proactive, with illustrative case studies
• Application of best practices in designing a successful outbound solution that balances both customer expectations and company business needs
• How to use outbound to effectively manage call volume and spikes
• The advantages and trade-offs to consider with the supporting platform and infrastructure decisions
• How to best identify high-value and high-priority applications for maximum short- and long-term measurable ROI

Click here to register today!

All attendees will receive a copy of Ovum’s new white paper: Best Practices in Proactive Outbound Customer Contact

Are you interested in improving self-service effectiveness, customer experience and return on investment for contact centers? Join Interactions, Opus Research, Hyatt and TMCNet for this upcoming webinar - “How IVR is Reshaping Revenue Generating Contact Centers” – on April 25th, 2012 at 2pm Eastern, 11am Pacific time. This webinar will discuss ways to improve sales efficiency, self-service resolution techniques, and customer and employee satisfaction.

From the official description:

Voice Automation has not traditionally played a significant role in revenue-oriented contact centers. The prominent thinking is that ‘people do a better job selling than machines’. While that point might be true, an effective automated system can play a key role in a sales center even if it does not take on the role of ‘selling’.

Attendees will learn:

• Best practices for introducing automation into a revenue-generating contact center
• How global brands have successfully introduced automation into their sales practices
• The latest technologies and trends for improving voice automation

For more information and to enroll, please visit the official website.

Identity theft is on the rise, but customers still want to be able to access their information freely, and as rapidly as possible. To best meet these demands for security and convenience, financial institutions like banks and brokerages, healthcare and insurance providers and others with a need to authenticate their clients are seriously evaluating their options for identifying clients, and finding voice authentication in the cloud to be an attractive option that can guard against identity fraud threats and create a better, more streamlined customer experience.

In our live webcast Voice Biometrics: Voice-based Authentication in the Cloud, on Tuesday, March 20, 2012 at 1:00p.m. EST (10 a.m. PST), Voxeo’s SVP of Product Management John Amein will join Peter Soufleris, President of Voice Biometrics Group and Dan Miller of Opus Research to discuss voice authentication with cloud-based applications, including the business case for voice authentication, overcoming barriers to adoption, how to ensure both security and accuracy and the advantages a hosted solution can provide in complying with security and privacy concerns.

To join us for this informative biometrics webcast, please sign up below or through BrightTalk’s website:

Interested in HD audio? IPv6? or managing literally tens of thousands of connections to applications?

If so, please join us on for a free Developer Jam Session this Wednesday, August 24, 2011, to learn about what is new in Voxeo’s Prophecy 11 and VoiceObjects 11 releases. We announced the releases at SpeechTEK in New York earlier this month (see the Prophecy 11 news release and VoiceObjects 11 news release) but in this webcast/webinar/whatever-you-want-to-call-it, I’ll be diving into the details, showing how it all works and helping you get started with “P11″ or “VO11″ today.

Registration is free and open to anyone interested. If you can’t attend live at 11am US Eastern time, the session will be recorded and available from our Jam Session site. (Tip: register for the session and you’ll be notified when the recording is available.)

Have you visited the Voxeo YouTube channel lately? A bit ago we received word that our YouTube account was granted permission to upload videos longer than the normal 15 minutes:

Given that, we’ve started to upload our past Developer Jam Sessions and Best Practices webinars. The beauty of YouTube is that the video is automagically converted to formats that work on different computers and devices, including tablets and smartphones.

Some of the longer videos we’ve now put online include:

• Taking Customer Service to the Cloud (Webinar with Voxeo, Chrysalis and Daniel Hong from Ovum)
• Best Practices in Deploying Communication Applications: Cloud vs On-Premises vs Hybrid
• How Do You Hear Me Now? The Power of Wideband (HD) Audio
• IPv6 and How It Impacts Communication Applications

We’ll be uploading other past webinars and will also be uploading new sessions up to the YouTube account.

Please do check it out and watch some of the great content we’ve got up there!

P.S. If you are a frequent YouTube user, just click the “Subscribe” link on our YouTube channel page and you’ll be notified whenever we post a new video.

More companies are taking customer service to the cloud — from inbound and outbound IVR to two-way text to mobile web interactions.

• Is hosting your speech self-service solutions the right choice for your business?
• How will the solution scale to support additional communication channels?
• What are the important capabilities to look for in a vendor?

Join Chrysalis and Voxeo on Wednesday, June 22, for an educational webinar featuring Daniel Hong, Ovum Lead Analyst. Daniel will present findings from their new 2011 report, “Selecting a Provider of Cloud-based Speech Self-Service Solutions in North America.”

All webinar attendees will receive a complimentary copy of the new report – a $2,500 value.

Please join us:

Wednesday, June 22, 2011
10:00 AM US Pacific, 1:00 PM US Eastern, 7:00 PM Central European.

If you are unable to attend live, a recording of the session will be available later, but please register in advance to receive a free copy of the report.

Image credit: danyork

If you’ve been watching our Twitter stream or following our Jam Session site, you probably know that we have a free webinar today (June 9, 2011) in about an hour on the topic of “wideband audio” (also called “HD audio” by some): “How Do You Hear Me Now? The Power of Wideband (HD) Audio”

What you may not be aware of is that you can now use wideband audio to join into today’s call. Information is available on the Jam Session web page.

If you can’t join the call today, a recording will be available. (Alas, the recording will NOT be in wideband audio as GoToWebinar does not currently support wideband.)

Did you miss our Best Practices webinar back in February on “Best Practices in Deploying Communication Applications: Cloud vs On-Premises vs Hybrid“? If so, we have a recording available on the webinar page, but now we also have the webinar available up on our YouTube account:

Our YouTube account was recently approved for the posting of videos longer than 15 minutes, so we’ll be adding our other webinars and jam sessions there as well.

The beautiful part about uploading our videos to YouTube is that they are now available across many different formats… including being available to mobile devices like the iPhone or iPad.

I hope you enjoy this Best Practices webinar… and we look forward to bringing you many more presentations through YouTube.

Join our developer jam session on “Social CRM And Building Apps to Monitor Social Channels”, scheduled for April 07, 2011.

Two thirds of today’s Internet users actively engage with social networks such as Twitter or Facebook. They use it mainly for personal communication, but often share feedback and thoughts about product or service experiences. Companies need to contribute to this conversation to protect their brands, enhance customer service or provide proactive customer care. They are or will soon be faced both with a staffing problem and the technical challenge of having to integrate with their more traditional customer interaction channels.   Learn how Voxeo can help you automate communication over social channels and bridge the gap between social networks and traditional channels such as IVR or direct agent interaction.   

Time: 8:00 AM US Pacific, 11:00 AM US Eastern, 5:00 PM Central European time