Voxeo Talks

Aberdeen Group’s new research report, Unlocking Business Intelligence in the Contact Center, investigates the steps top performing companies have taken to use operational intelligence to improve their contact center.

The report delivers 26 pages of hard-hitting facts based on responses from over 70 companies. It also reveals the strategies top performing companies use to meet their performance management requirements. Aberdeen’s research found:

• Sixty-two percent (62%) of top performing respondents to Aberdeen’s study apply call center intelligence to customer communications.
• Fifty percent (50%) of the top performing respondents to Aberdeen’s study are enabling operational business intelligence.

Download a complimentary copy of the research here.

Click here for information on how Voxeo makes your self-service applications and Business Intelligence work together to improve the customer experience.

Are you interested in “outbound” IVR apps?  Perhaps a notification system for your customers?  Or for your school or team or club?  Would you like to be able to call customers and have them reply back in that call, complete with speech recognition?  If so, check out our whitepaper on “The Ins and Outs of Outbound IVR” available in the right column of this page:

http://www.voxeo.com/outboundivr/

The great news is that you can sign up in our Evolution developer portal and try out creating such an app for free!

More resources and links can be found at the bottom of that web page.

Are you curious to know what kind of reports are available within VoiceObjects Analyzer? Want to see how you can get real-time analytics showing you how your voice application is performing?

We’ve just added a new white paper to our “Voxeo White Papers” page entitled “VoiceObjects Analyzer Report Samples” which shows and explains 10 of the reports available to you in VoiceObjects Analyzer. As the abstract says:

VoiceObjects Analyzer is a service analysis environment enabling instant reporting on key business, operational, and application design questions. In addition to enabling users to create custom reports, VoiceObjects Analyzer delivers over 50 out-of-the-box reports providing valuable insight into the usage and acceptance of application services by leveraging the power of common business intelligence frameworks such as SAP BusinessObjects, IBM Cognos, and MicroStrategy.

If you would like to learn more about VoiceObjects Analyzer and how it can help you, you can contact our sales team. You also can download a free copy of VoiceObjects and get started building voice and multi-channel applications right away.