Voxeo Talks

If you are in Europe and interested in emerging communications technologies, I really hope you are planning to attend eComm Europe next week in Amsterdam. The eComm schedule is truly an amazing collection of some of the greatest thinkers about “what comes next?” in terms of communications. It really looks to be an outstanding event.

(NOTE: You still can register and if you enter the promotional code “Voxeo” you will get 20% off the price of your ticket.)

Two of those speakers will be from Voxeo. As noted on our event page:

http://blogs.voxeo.com/events/ecomm-europe/

on Thursday, October 29, 2009, from 11 – 11:15, Voxeo CTO RJ Auburn will be speaking about “The Rise of Real-Time Text and the Demise of Voice“:

Voice applications are dying. The era of the voice-only IVR is over. Take one look at the younger generation now entering the work force and consumer space – how many of them actually use their phones to place calls? Or take a look at the incredible success companies are having with “live web chat” to provide customer support? The cold, hard reality is that customers want more choice in how they interact with your company – and increasingly they want to choose non-voice communication means. They want to contact you via SMS, IM, Twitter, Facebook or the mobile web. They don’t want to work through a mountain of menus – they want to send you quick short requests and get back answers fast. How do you cope with this change in behavior? How can you develop applications that interact with customers in all these different channels? In this talk, Voxeo CTO RJ Auburn will outline the rise in real-time text communication and offer suggestions for how you can efficiently create applications that let you scale your support for multi-channel communication and deliver the information customers need in the channels they want. Come prepared to ask questions and learn how to move beyond voice.

Thirty minutes later, from 11:45 – 12:00 pm, Jay Phillips of Voxeo Labs (and Adhearsion fame) will speak on “Entrepreneurial Advantages with New Open-Source Technologies”

As an industry how do we build scalable voice applications with open-source tools? How do we infuse talented web developers into the “uncool” telephony world? Why hasn’t open-source completely dominated telephony like it has in other tech industries? These are some of the biggest questions facing the future of Emerging Communications and their answers are changing dramatically every year. Brewing at Voxeo Labs is an open-source approach to building arbitrarily sophisticated communications applications which promises to shake up the industry. In this session Jay Phillips, the new VP of R&D at Voxeo and creator of the open-source Adhearsion telephony framework, will discuss the exciting new ways developers and entrepreneurs will be able to easily build, productize, and scale telephony applications. As an open process, willing community members are also invited to help build this public asset and make their lasting marks in a profound way on the world.

Please do check out their talks and feel free to introduce yourself. As a Platinum Sponsor, Voxeo will also have a booth in the exhibit area – please do stop by to say hello to Sabine Winterkamp and other Voxeons who will be around.

Once the show is over we’ll be posting RJ and Jay’s presentations to our SlideShare account and will have links to them here. We’ll also have tweets going out from the show on either our @voxeo and/or our @voxeogermany Twitter accounts.

We look forward to meeting up with some of you there at eComm!