Voxeo Talks

A Voxeo customer, Evolv On-Demand, has developed a cutting-edge solution that helps customer contact centers efficiently recruit and hire agents who stay longer, are more productive and provide superior customer service.

In an industry plagued by traditionally high agent turnover rates, contact center managers find themselves in a continual, expensive and time-consuming hiring cycle. Evolv eases the pain with a web-based application and screening process, and Voxeo-powered outbound calling.  

A joint press release issued today by Evolv and Voxeo includes these impressive stats:

Evolv’s end-to-end sourcing, selection and hiring solutions have helped leading call center organizations reduce agent turnover by 15%, boost hourly agent productivity by 20%, cut cost-per-hire by 35% and improve customer satisfaction, resulting in annual bottom-line impacts of seven to eight figures.

Evolv’s web-based software-as-a-service solution integrated quickly and tightly with Voxeo’s hosting platform. Before making a purchase decision, Evolv was able to prototype and trial their solution using Voxeo’s free hosted developer portal. Use of open standard VoiceXML significantly streamlined development and integration with Evolv’s backend systems.

Voxeo’s call progress analysis technology and methodologies for answering machine detection improve the success rate of outbound calls and streamline the user experience. Information provided by the job applicant can be used to trigger different versions of the outbound calling application. For example, an applicant’s indicated language preference or a client’s specific hiring requirements can be used to serve up call scenarios in languages such as English, Spanish or French. 

Advantages of the Evolv solution include:

• Eliminates dependence on the availability of the interviewer and applicant with an automated, 24×7 solution, thereby saving valuable time in the hiring process
• Provides accurate, real-time insight into applicants’ phone presence
• Frees recruiters to focus their energy on strategic sourcing, candidate management, and final selection as opposed to candidate screening
• Contributes to reducing the average hiring timeframe from weeks to days
• Reduces subjectivity and bias in the hiring process

Read our case study to learn more.  To optimize your call center workforce, performance and profitability, visit www.evolvondemand.com or contact Evolv On-Demand directly at (866) 971-4473.